Customer ReviewsforMedVet Columbus

This review is for MedVet in ******. A stray cat give birth to four kittens in our garage. Upon realizing the mom was not caring for the kittens (after one died), we brought in the remaining three to feed and care for. During the day, two more passed so we took the last baby to MedVet. It was busy in the waiting room with lots of animals on a Saturday. We did share that it was a stray but we wanted it saved if possible and we planned to keep it for a pet. We shared that it was born 4 days ago, was not being cared for, and all siblings deceased. They took the kitten straight away and said that it is 6-8 hours to speak with a doctor, but sooner if the animal is not stable. My understanding was she was not stable and were even told we'd talk to the doctor soon. After an hour I asked for an update and again I was told that it should not be long. Meanwhile all the patients that were there before us were called back one by one. We got to see the doctor after another two hours. She said the kitten would have a better chance of surviving if we took it home and cared for it rather than if they kept her. I asked if she was on an IV or had eaten. She was not on an IV and the doctor didn't know if they had fed her (they had not). She said an IV was not appropriate for a tiny kitten - not true I later learned. So during the time we were waiting she was getting no care aside from vitals being taken. We took the baby home and she died a few hours later. The next day I went back to get a copy of the records from her visit. It said she was dehydrated. The weight and heart rate were both low for a 4 day old kitten. I am just so angry that no care was or nourishment was being offered - had we known, we would have kept her with us at least to continue offering formula while we waited. There was also zero compassion shown to us or anyone else - just very transactional, even toward a crying woman picking up remains. I realize they were busy but just awful service for $130. RIP Kitty

I brought my dog in to be seen for a variety of alarming symptoms (constipation, butt dragging, hacking, lack of appetite). The vet tech was very kind when my dog was first taken back, but I later discovered this was about the only good thing that happened during the entire visit. I waited 7 HOURS for my dog to be seen by the vet and roughly an hour just for his vitals to be checked. I then witnessed numerous non-critical patients that came in several hours after my dog who were treated within 1-2 hours of entering the building. The administrative staff provided absolutely no useful information on when my dog would actually be seen by the vet. After wasting almost an entire workday sitting in a waiting room with a TV that looped the same 20 minute segment about the PGA John Deere Classic interviews (not even the actual golfing), at 7pm my dog was finally seen by the vet. They failed to do a rectal exam on a dog that has truly never had a problem at the vet, came back with him and gave me a list of non-specific treatment options that had nothing to do with his symptoms. From then on it was basically a "let's see how much we can squeeze him" approach to the discussion. The vet spoke in confusing medical lingo, in which she seemed to be more focused on lecturing me using whatever big words and concepts she learned during Veterinary school than having a concise and measured conversation about next steps for treating my dog. At one point, I asked how much an anti-nausea shot would cost, which the vet responded with "um $5 dollars-- wait, I'm sorry $25, after the fees and everything." Are you kidding me? $20 extra to stick a needle into a dog for 7 seconds? This place is predatory. I constantly had to ask how much certain treatments would cost, and several times they suggested doing x-rays and other kinds of exams that would run the visit into the thousands of dollars without giving me any indication as to why those would be necessary. This place should be investigated.

I had a reptile who was sick and came here. The vet wouldn’t even come in and talk to me in person. They told me it would only cost $190. I ended up leaving with a bill of over 300. This is the third pet I have had come here that did not end up alive. They give you a plan saying they’ll do all these tests, but they never actually do anything. This place is a scam. Do not go here.

Looking at the reviews below there is a common theme. Get your pet in the building then start testing and procedures until the owner reaches a limit. My wife described the process from the get go as a used car sales approach to veterinary care. We have a ridgeback. Chronic cough and was being evaluated by a different vet for cushings. Developed severe shortness of breath and took to Med Vet Carmel. CXR showed pneumothorax. Air removed and our dog improved. Vets appropriately recommended a CT Chest and surgery. CT chest was consistent with metastatic cancer. Taken to surgery to biopsy and repair air leak. Post-op had a chest tube placed. Entire care to this point excellent. Then comes the excess testing. Biopsy takes days to come back So dog has to stay as lung still leaking. Chest tube in is working but they need a different chest tube to send home. Someone wants to know what the source of the incurable cancer is so a CT of the abdomen and pelvis ordered. When you have a CT chest with pulmonary nodules and on biopsy they appear to be cancer, pray tell why do we need a ct scan of the abdomen and pelvis to find out exactly where the primary is. Meanwhile, dog is away from family, surrounded by strangers and dying. I am a seasoned physician who cares for cancer patients with tubes all the time. Per Medvet, they need to take him back to surgery with the affiliated pain and suffering to put in a different type of tube so he die at home surrounded by loved ones in a few days instead of a few hours. Long and short on the Carmel MedVet. Great pet interacting staff. Money hungry administrators. More to follow as we see if they will release atticus with the tube or whether they send him home to spend hours instead of days with the family before he has to be made comfortable and we get the final bill for this nightmare.

This review is for MedVet Cleveland West. Close to five years ago on advise of our family vet, I took my dog (clinical suspicion of brain tumor), to MedVet CLE West for treatment. Our dog was attended to by a internal medicine vet. Pup was rx'd very heavy medications of various kinds to keep seizures at bay. During these visits unknown to me, I just found out 2.26.24, due to a comment (?) I'd made during a visit to this internist, she made it a point to "red-flag"/black-list me permanently. Whatever this comment was? Fast forward to 2.26.24. A dear rescue cat is gravely ill. I called on 2.8.24 to book a 2nd opinion appt. for next available of 2.27.24. Counting down weeks, days, hours. Never receiving confirmation & becoming concerned, I phoned MedVet CLE West inquiring about our appt., only to be told no appt. showed in their system. Receptionist put me on hold, returned (on instructions from someone else, no doubt), pretended to have found the scheduled appt. "after all." To get me off the phone. My call triggered a call from a female from the administrative offices, telling me due to some "interaction with the internist" all those years ago, I was permanently banned "from any services for any and all pets" at MedVet CLE West. I was mortified & aghast the internist took it upon herself to engage in a deep-seated vengeful act such as this. Further, the female from the administrative office was cold, callous, did not apologize that had I not followed up on my own (less than 24 hours before the booked appt.), I would have driven all that way only to be turned away with my dear gravely ill cat in tow. This is a warning. This business keeps a red-flag list only they know about. Deceitful and cruel practices black-balling customers. The callous administrative female informed me "this practice is put in place 'rarely'. They do it so well it is very hard to believe it is a rarity. That this practice happens there in secret and behind the scenes at all is an abomination.

Zero stars is more like it. You take people worried about their animals and make it worse. We'll charge you hundreds to walk in the door, then won't update you. When your pet is still being held after 6 hours because they haven't been seen then something is very wrong Taking out loans to pay ridiculous costs when the service is **** poor. The fact that they're allowed to continue is criminal, I don't wanna know how many animals are euthanized because of their prices Shame, absolute shame

If at all possible, do NOT buy your pet's medication at MedVet. For anti-nausea medication, MedVet charged me $109. 39 for four pills. The exact same medication at ***** is $46.99. When I complained about the over-charge, I was told that MedVet always suggests buying medication elsewhere to the client. MedVet did NOT do this for me. I paid twice and much as I should have for two medications. MedVet has no explanation for its price gouging.

On March 8, 2023, I took my dog to MedVet Columbus for a follow up appointment for cardiology. My dog was previously diagnosed with heart failure. However, energy levels were high with my dog, and I had no indication that he was “near death.” During the appointment, it was discovered that he had some excessive fluid in his belly, as well as some indication that he had some additional progression of his heart disease. His medication was changed quite a bit during this appointment. It was also discovered that his blood pressure was low on this appointment., but again, I was not advised that me dog was in crisis. During this appointment, his medication was changed to include two media actions that actually can lower blood pressure. Unfortunately, I believe these medication changes were a factor in my dog passing two days after his cardiology appointment. My dog passed away on March 10, 2023. He passed away very suddenly approximately 30 minutes after I gave him a dose of torsemide. I think it is unreasonable for vetmed to accept 1003.38 for medications and a plan of care that I believe contributed to my pet’s death. I think this should be refunded. I would also like my pet’s cremation charges that I paid at a different permed to be refunded to me(350). Unfortunately, so was scheduled for a follow up appointment this week after all the medication changes. I left a voicemail the day after my dog passed away to cancel. Nobody bothered to call or offer condolences. Very disappointed with the outcome of care here.*

Stay clear of this place I took my JRT here for cataract surgery the anesthesia machine malfunctioned causing my dog to die although they brought him back they had to abort the surgery on the right eye to save him Afterwards they sent me to medvet Columbus to try to save the eye after months of 6 medications in his right eye he ultimately had to have his eye removed and he died 9 months later medvet did not charge me for the botched surgery but I lost my dear boy way too early*