ComplaintsforIBSM Roofing and Construction
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Complaint Details
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Initial Complaint
02/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Contacted IBSM from add in local newspaper requesting quote for updating kitchen and repairing small Master Bath. Wanted to stay with local contractor for repairs. Discussed repairs and he requested pay half money at time of signing contract and half when job completed. Both areas of work are small and not much could be changed just wanted repairs in bathroom from previous issues where shower had leaked or there had been water damage. Requested same type corner shower stall be installed with repair to drywall. Upon me reviewing the work done in bathroom came home and found that the shower stall was installed on top of existing drywall, was not put against the corner even (top had gap between stall and wall), floor pan was loose and spongey, and sealant was not holding. Requesting they redo this and only thing done was more sealant put on top of what was already there. The only response I received from owner "Sorry you don't like it" I ask for money to be returned on kitchen repairs and was told that materials had already been ordered and could not return money. When started on kitchen had been lied to as there was nothing ordered as yet, there was lady came to house and took measurements again before cabinet door fronts could be ordered. Tile had not been ordered yet either as I had to show them again what I wanted. If I had been told the truth I would not have let them continue. Several issues with each step of the kitchen arose, but those were resolved except for the electric. Upon moving a cabinet out to replace with another, an electric outlet was found behind the cabinet, as another cabinet was to be installed, asked if they could bring an electrical outlet up to above counter so that it could be used, which they did. They came back twice as I would not pay them until that outlet worked. It worked for two days and never worked again. I did not want those people back in my house for any further issues. My bathroom shower sprang a leak where hot water was coming out of the shower handle, it had ran all day. Plumber had to come after hours to shut water off and is making repairs. I have to have the entire shower replaced, there is water damage to the bathroom sink cabinet, daywall and floor, all to be replaced. Had an electrician come to repair electrical issues in kitchen, when removed cabinet found where wires had all been tied together, neutral wire fell out upon opening area and wrong wire had been used to run up to the new wall outlet.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.