ComplaintsforCheap Tree Service
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Complaint Details
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Initial Complaint
05/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
$1500 Transaction info DescriptionCheap Tree Service ###-###-#### Oh Reference number *********995*********28 Completed 4/11/2022 The problem is they estimated it $1200,but the worse part they damaged our neighbor's fence (what kind of professionals they are if they cut trees with damages,everyone can do it)?We found about that horrible unsatisfactory service after they have left. Tried to call -no answer! We think they should refund us at least $500 for all the trouble they cost,our neighbor still waiting on resolution and ready to proceed further.A+ credit from BBB makes thing about wrong BBB creditation Thank youBusiness response
05/19/2022
Thank you for bringing this to our attention. We have not record of her contacting us. We are unaware of any damage. We will reach out to her for more information.Customer response
05/20/2022
How can you be not aware of damages if you cut the trees and didn't know where it falls? Having 5 stars at BBB is too much for such a reply.Plus my credit card company has already reached out to them and they refused to credit the requested amount. Unacceptable!Business response
06/01/2022
**** *********, owner of the business, called BBB and responded to this complaint by phone. He said his business was done with the husband but it's the wife who is complaining. He initially told consumers he could do the job in 2 weeks but they pushed to move it up to the next day, which he did. He said there was some brush up against the neighbor's fence, which was old and rusty, but no damage was done.Customer response
06/02/2022
wife or husband it was paid by my credit card and my neighbor doesn't think so, I'm not going to cover any damages rusty or not fence is broken, I'll proceed to the lawyer
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.