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Find a Location

Peak Perfection & Restoration L.L.C. has 1 locations, listed below.

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    Business ProfileforPeak Perfection & Restoration L.L.C.

    General Contractor

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Xenia, OH 45385
    BBB File Opened:
    5/13/2020
    Alternate Business Name
    • J & J Custom Construction
    Business Management
    • Mr. Joe Marshall, Owner
    Contact Information

    Principal

    • Mr. Joe Marshall, Owner

    Customer Contact

    • Mr. Brian Emory
    • Mr. Joe Marshall, Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hire a reliable and trustworthy contractor

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/23/2022

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    We hired ***** ****** of Peak Perfection, to lay flooring for us. Not only did he do shoddy work, he did not even correctly finish the job he was hired and paid for, and has since blocked me on the only method of contact he provided me with for him. We paid him MORE than the amount on his original estimate, because he insisted he was the best at transition work and could lay transition pieces for us that we provided. He did not, and tricked us into thinking he had. He also told us that unless we paid him cash, he would have to add a lot more in taxes. As young first time home owners, we fell for this. We have since learned this is illegal, and all taxes should be figured into the estimate. He would not even provide me a receipt for the large sum of cash I gave him of $3100 on January 18,2022. We are now faced with our money being gone and no way to contact him to get our money back or get this shoddy work fixed and the job completed as promised. He said he laid the transition pieces, but simply hid them under heavy boxes he told us not to move for several days so "glue could dry". Once we moved the boxes, it was evident he Lied and hadn't installed them properly at all. He is a con man and a liar and this company ripped us off and is also most likely avoiding paying taxes by collecting large cash sums for jobs. They also left our house and floors a complete MESS of saw dust, dirty scuffed floors and mud everywhere we spent hours trying to clean. Our floors are still scuffed in places. We are very disappointed with this experience to say the least.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Chris M.

    1 star

    02/24/2023

    Peak Perfection & Restoration LLC, Joe Marshall Owner, contracted in October 2022 for patio replacement work to be completed and a deposit was paid. I was told there would be a slight delay due to difficulty getting cement but I was third in line. After a month, I contacted them again and was told there were two projects ahead of me. A few weeks later, I attempted contact again but have had trouble getting them to return calls or emails. As such, I went by their office. On several occasions I discussed the situation with Joe's nephew, his cousin, Drew, and his wife. Joe never returned my calls or text. I requested a refund since the work was never getting scheduled but received no response from Joe. In February 2023 we contacted an attorney and are filling a small claim against the company. Extremely disappointing to see a Veteran treat others this way.

    Local BBB

    BBB of Dayton and Miami Valley

    BBB Reports On

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