Business ProfileforC T Brown Sanitation Service

I called June 21, 2024 to ask for a septic cleaning of my tank. The lady answering the phone was very polite but had an issue with her computer so she called me back. Then we scheduled an appointment for June 24 and she said they would call 30 mins before they would arrive. Then we got off the phone and she called me back 20 mins later and said she forgot to ask my last name. I told her it was “Morris”. Thomas ***** called be like what was stated 20 mins before he showed up on June 24. He had two other men with him. I had left the property to pick up something for my children. My close friend was at the house because her father was putting in a window to our house. Thomas couldn’t find the septic tank and told my friend it would be another $200-$300 for them to find it but then they did end up finding it and only had to dig a little to get to tank. The whole time they were doing this they were using profanity and talking about how bad everything was. The tank was full and the only emptied half of it. He started saying it hadn’t been serviced in a long time and then started talking about my family members who used to own a septic business. He was saying negative things about them for no reason. Then he said things were in the septic tank like toothpaste bottles and when my friend asked how they knew this the man pulled a tree root out. She said that is a tree root. They charged me $485 but didn’t clean the whole tank. My friend called company and complained and then Thomas tried to call me. My husband in turned call him. He told my husband he could come back out and clean it for another $485. My husband asked how much do they charge per gallon. He said he didn’t understand and then finally said we don’t do that. We charge by the tank it doesn’t matter how big or small. My husband then said so when are you coming to clean out the rest because we already paid you. Thomas said “Have a nice day” and hung up. I also have pictures of how they left the tank.