ComplaintsforDetroit Tire Co.

• Initial Complaint

  02/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had all 4 tires replaced with an alignment. Only driven 20,000 miles and while getting my oil changed the dealership told me my alignment wasn’t done correctly, and I need all brand new tires! These are $1500 tires with barely any wear and tear. The entire outside portion of the tires are completely bald! So I called into the Detroit tire and an employee named *** was extremely rude and told me 20,000 miles is a lot of miles. That’s absolutely not true when you buy nice tires for a 2021 vehicle. He then proceeded to tell me he didn’t care how I was feeling about the tires and hung up on me. I called back and spoke to a ***. He was a little more respectful however he also refused to take any blame on the alignment. Now I’m stuck with paying for an entire new set of tires because they dont know how to do their job when it comes to doing an alignment. Followed up with complete and utter disrespect to a customer! This has been a horrible experience and they refused to let me speak to a manager!

  Business response

  02/21/2023

  To: BBB Complaint ********

  My name is ***** ****** I am the manager at Detroit Tire Sales. I did not talk to this person when he called in, but was told about it from *** and ****. I was told that when he called in he was very rude ad using the F word about every other time. 

    The only thing I can tell you is that yes he did buy 4 tires from us on 5-18-22 but at that time there was no alignment needed. We did check the alignment but it was in spec. (See attached).

    We give free rotation when you buy a set of 4 tires. We tell the customer that several times before they leave. By the history you can see he has never been in for rotation. This is one of the reasons we do free rotation so we can catch problems like this. 

  Thank you. ***** ******

  P.S. See attached letters from *** & ****.

  Customer response

  02/21/2023

  
  Complaint: ********
  
  I am rejecting this response because: once again this is an absolute lie! If you dont expect customers to be mad when they get hung up on when calling in after a $1200 bill that you took advantage of someone! Absolutely terrible customer service and your response is showing that you don’t care about your customers only care about taking advantage of people! & if that’s your official response I would think your business will suffer itself and eventually go out of business! You need to learn to respect customers who spend thousands of dollars with you & quit taking them for granted! You change tires daily but most people do it once every 4-5 years. I would suggest remedial training to your front desk personnel and maybe even for yourself to be inclusive to everyone.
  
  Sincerely,
  
  ****** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩