ComplaintsforEbert Animal Hospital
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Complaint Details
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Initial Complaint
05/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 2/9/2023 we rescued a cat from outdoors and wanted to make an appointment with a local vet to have her assessed and vaccinated. We made that appointment on 2/22/2023 at Ebert Animal Hospital. When taken to the appointment we were told she was 10 months old and to find out if she was previously owned, they scanned for a chip, found none and then we were asked if we wanted them to shave her belly to look for a scar from a prior spay for the cat. After shaving her, the vet came back into the room, said she was not spayed and that we should have this surgery done, and even handed us paperwork regarding the procedure and recommended we have it done asap. We then made the appointment for May 7, 2024 at Ebert Animal Hospital. After the cat was dropped off at 730am for her surgery that THEY recommended, we left the facility and was quoted about $600-$800 for the procedure. We left and hours later received a call from the surgeon that cat did not have a uterus or ovaries and had already been spayed. Because they had already administered the anesthesia and opened her up, they still charged me $282 for the anesthesia given and preoperative medications, prior to allowing me to leave the facility. The cat was not only subjected to unneeded anesthesia, a surgical site, and long recovery time based on their recommendations to have it done. I was told that they "don't know for sure when checking for the scar" but I was handed paperwork and advised to have that procedure done. I was told she was not spayed and I needed to do this to prolong her life. Now I was charged $195.75 in pre-op blood work, stool samples, and an exam, that was required for her to have surgery I was then charged $282 for the procedure when they were the facility that said it was necessary for my cat. They did no diagnostic testing to tell me prior if she had or did not have a uterus and now I've paid $477.75 for something they recommended and then found out she did not need because it had already been done.
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Contact Information
Business hours
Today,7:30 AM - 5:00 PM
MMonday | 7:30 AM - 5:00 PM |
---|---|
TTuesday | 7:30 AM - 5:00 PM |
WWednesday | 7:30 AM - 12:00 PM |
ThThursday | 7:30 AM - 5:00 PM |
FFriday | 7:30 AM - 5:00 PM |
SaSaturday | 7:30 AM - 12:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.