Business ProfileforEasy Auto Ship

I spoke with the company representative yesterday on the phone I was told they would ship my car from ** to ** in 6-8 days for $1600 or something close, told them I was quoted less for 5-7 by another company. They matched the price and I confirmed verbally that theyd be shipping my car in 6-8 days, the woman verified. They dispatched the job and matched it with a driver that gave me a 10 day timeline- I called requesting to cancel based on their misrepresentations and our lack of mutual understanding/meeting of the minds. They said there would be a cancellation fee of $100! Mind you, this was merely ten minutes after my initial booking On top of that absurdity, they were really aggressive and rude. I said forget it, Ill cut my losses and keep the shipment - knowing Ill end up paying extra for a rental for the additional days. I should have just paid that cancellation fee, especially now after reading these BBB complaints. I asked is there anyway they could at least pick the car up a day or two later but they would not budge. They were rigid and had to pick it up the very next day. Yet Im typing this after 930 pm that next day and the driver is not here yet and was willing to come tomorrow only after I already secured and paid for the rental and only after 9pm ! How nice! A joke, really The rental car place closes at 5pm so I had no choice but to get it beforehand and Ive been waiting for the driver all day. I informed the representative I was going to the better business bureau to file a complaint and she mocked me- scoffed and said for what ? Because we cant get the car there in 5-7 days? I said no because your company misrepresented the time it would take and I relied on that representation when I entered into an agreement with your company I asked her to stop being so rude, she scoffed again. Very unprofessional. I would like the better business bureau to advise them on estimates of pick up and delivery and how represent those dates accordingly.