9 Customer Reviews
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Review from Phil J
1 star08/30/2024
Awful bank, customer service is never helpful if you can even get ahold of them
Premier Bank Response
09/04/2024
Your feedback is important to us, ***** We pride ourselves in providing excellent customer service and we are sorry to hear that your experience did not reflect that. We have received confirmation that ***************************, Branch Manager of our ******************** has tried reaching out to you directly to address your concerns and hopefully resolve this issue for you. Please get back to her at your convenience so that we can make sure you enjoy a premier banking experience the next time we serve you.Review from Austin L
1 star07/24/2024
Terrible to do business with. I opened business accounts after being a personal customer. When I tried to sign up for business banking, they called and forced me to go through personal. So it had all of my accounts together and would not work properly with my accounting software. I was already out money because I ordered checks for one of the two accounts. They then charged me $25 per account to close them, even though I was not using them after being advertised a separate account from personal, and specific options like positive pay. They made me sign a paper stating they offered positive pay since it is the law- then refused to let me sign up for an account that was actually able to use it. ***** *** ****** **** ** ******** ******** I plan to move all of my accounts away from this bank. I would use literally any other bank besides this one.Premier Bank Response
08/16/2024
Thank you for your feedback, ******. We are sorry to hear that you had a less than ideal customer service experience. I have received confirmation that you've been contacted directly by *******************, VP, Retail District Manager. We care about our customers and want to make sure that you enjoy a premier banking experience the next time we serve you.Review from Harry S
5 stars04/15/2024
Financed a auto thru them never ever had a problem ,I paid my bill monthly as required per my payment book. i had a 48 month loan i paid it off in 45 months .i went to the local office in niles and the lady that handled the pay off was very nice and thanked me for being a customer could not have had a better experience .............Premier Bank Response
04/17/2024
Thank you for the positive rating and for banking with us, *****! We are so glad to hear that you enjoyed a premier banking experience. We hope that youll come back to see us again real soon. We want to be your trusted advisor and will continue to work hard to exceed your expectations.Review from Alexis S
1 star09/22/2023
Do not use this bank for any reason at all! They will take unauthorized payments out of your account! They withdrew an unauthorized large amount from my bank, then made me wait for a paper check refund. After waiting almost 2 weeks, I still hadn't received the payment. They said they mailed it. Called a week later after still not receiving, and found out they lied the last time and just mailed it that day! And useless customer service! Hope they go under!Premier Bank Response
10/23/2023
Hi ******, thank you for your feedback. We want our customers to enjoy a premier banking experience each time we serve them. We have shared this with our team so that we can better serve you and other customers in the future. I have received confirmation that you've been contacted by ***********************, AVP, ********************** Manager. We hope that everything has been handled to your satisfaction because we care about our customers and look forward to a continued positive banking relationship.Review from Jeana H
1 star07/06/2023
Worst Bank Ever for 5 consecutive years! Every single experience, the manager **** is the single most opposite of what anyone would want in an employee let alone a bank managerReview from Julia G
5 stars04/03/2023
The bank seems fine. The banker at ********************* is AMAZING! ******************* makes it personal in the right way. Its almost like a ****s movie. She knows the policies and will help you get anything accomplished. Even after a terrible day otherwise, its hard to feel badly about things after an interaction with her. I mean okay she offers great customer service but makes it personal and is professional but sincere.Premier Bank Response
04/04/2023
Thank you for the positive review and for banking with us, *****! Were glad to hear that you had a great experience. Well be sure to share your kind words with **** and the rest of the ********************* team. We want to be your trusted advisor and will continue to work hard to exceed your expectations.Review from Sherelle D
1 star02/10/2023
Stay away from this bank! Staff will not listen to your concerns regarding your accounts or errors made on their end, very rude, and will hang up on you.Review from Christine W
1 star12/21/2022
I have a new car loan with this bank and it is the worst experience. I have never thought that I would have to beg a bank to take my money!! I have been trying to get my loan taken out auto pay and for months they have messed this up. I have filled out the paperwork three times, when I call they say it wasn't being taken out so I would pay it but come to find out I was making double car payments for months. There is no where online to make payments or see anything and now this month my payment was not taken out on the day that I authorized it. There is no communication and no one knows what they are doing. Usually banks want their money but this one clearly does not. I am tired of begging, calling, emailing, filling out the paperwork, and running to the bank so, I will put up a fight to take my loan elsewhere. This is the most insane issue I have ever encountered. I will seek legal advice for all this because I am fed up. Ill take my money elsewhere.Review from Rick L
1 star05/24/2022
I was waiting for a refund to a debit card purchase from ******* to be deposited to my Premier bank account in ********** ******* got a notice from Premier bank that they had refused the DEPOSIT (!?!). I called them, the lady put me on hold, she got back, said she hadn't heard of this, but Premier bank apparently does not take debit card refunds from ******* because ******* does not include the expiration date of the debit card. What a joke! I then called two other local banks, asked if they were aware of this happening with their accounts and ******* refunds. They said "No.". And *******? HA! Real fun talking to them. Still on hold, THAT is how stupid this is. "You mean your bank won't accept a refund without the expiration date? Is this where your account is? It is? And it's an acctive account? With money in it? That IS pretty stupid."Now, listen up, this was a refund being placed INTO my account. So, dumping this low end bank, should have done it soon as they bought Home Savings. Well, ****** learned. See ya Premier bank! Going to F******, where my savings account is already.Premier Bank Response
07/25/2022
Hi ********************, thank you for your feedback. We pride ourselves in providing excellent customer service and we apologize that your experience did not reflect that. We have shared this with our team so that we can better serve you and other customers in the future. I have received confirmation that you've been contacted directly by ***********************, ************* Manager. We hope that everything has been handled to your satisfaction because we care about our customers and look forward to a continued positive banking relationship.Customer Response
07/26/2022
I am happy with their support and feedback.Customer Response
07/27/2022
I am happy with their support and feedback.
Customer Review Rating
1.89/5stars
Average of 9 Customer Reviews
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