ComplaintsforRaphael's School of Beauty Culture.

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started July 26th the esti program began nails in December right before break. When I came back from break the teacher quit. The staff here already knew she was quitting. The program is still accepting people and taking their money without a teacher. They have zooms that arent promising because the other teacher lies and says she has other things to do to avoid teaching. Im over it. Please contact me. This was the worst beauty school experience ever.

  

  Business response

  04/22/2024

  See Attached:

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went into the ************* location to get my hair colored, I was told it would be no issue to achieve the color I desired. I waited 2.5 years without adding any color to my hair & growing it out so I did not expect these results. I spent 5.5 hours at the salon that day. I do not believe the student had much supervision or help from her instructors during the process but she assured me she knew what she was doing & could handle it. During the rinse process I noticed the stylist seemed to act upset & went to get her instructors who came over & said just a small piece of my hair didnt lighten to what they expected so they was going to add some more bleach & it would be fine. They went outside during this process & I could see them through the *********** seemed as though I was being laughed at but at the time I didnt know anything was wrong with my hair so I overlooked it. No one ever mentioned there would be any issue with the final result just that it was going to take a little longer to lighten that piece. The stylist washed my hair out & told me to meet her at her station. The business was closing so she rushed me out. I could tell my hair was not what I asked for but I did not know how bad it looked until I arrived home because she did not even dry nor brush my hair out so I could not see the results. I had to cancel my plans for that evening because I had to drive home to wash the dye off my face & to wash my hair as I still had product left in my hair. I attempted to resolve this issue with the business directly but the manager was rude on the phone & said all i can do is come back & they can try again however I am uncomfortable returning & allowing them to do anything more to my hair due to these extreme results I received the first time. I have always supported this business & never had a bad experience before. I understand these are students learning but it is the instructors job to supervise & help them avoid these types of mistakes.

  

  Business response

  12/04/2023

  I have spoken with the manager (******) who handled this complaint. After the client went home, she realized she did not like her hair and wanted a refund. The manager explained we would be happy to fix her color at no charge to her, but the client had already made an appointment with another stylist. The client wants a refund and does not want to have her hair color fixed here. The manager explained our refund policy,which is posted at the front desk, no cash refunds any approved refunds will be given on a gift card. The client was not satisfied with this answer.
  The client signed our release of liability (which is attached to this email) which states she assumes full responsibility for any damages that *** occur during the service, and that services are performed by students.  If you have any further questions, please reach out to me.  
  

  Customer response

  12/06/2023

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  I did not accept the offer to have my hair fixed by the salon considering the rude behavior I experienced from management & due to the extreme outcome & damage done to my hair. The student was not being supervised & guided by the instructors like the business advertised when I signed the form & I was also laughed at & made fun of by the team therefore I am not comfortable returning to the business. 
  
  Regards,
  
  ***********************************
  
  
  
  

• Initial Complaint

  04/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im am a very unhappy future student trying to enroll into my courses at ************************ location. since January when I walked in for my first tour its been issues. when I arrived for my tour no one seemed me on the books for an tour but sure enough they got me in with no problem. We discussed schooling start dates I was told administration will call me within the next few days to schedule my enrollment date. I never heard anything so I called myself. I called serval times, left voicemails and no call back. I finally called again and finally got a call back from *******. I was communicating with ****** from 01/20/23 until 02/25/23. ******* helped me with my fasfa, enrollment down payment and a start date. *********** discuss pushing my start date out to the following month which would be the end of April because of family issues. Once I reached out again about ************************* was no longer with *******. As of 03/07/23 to 04/07/23 Ive spoken to 3 different admissions workers *******, ****** and ******. Ive been really patient with the team members to get me in again and help me with my program (ohiomeansjobs). no one seems to be familiar with the program. I contact the north Olmsted location to help me get things moving faster which they did, I really appreciate them. Then on 04/05/23 Ive was rudely talked to by ****** at ************************ location. She stated false information about me missing an enrollment date they set for me which I havent had one since *******. And she said I would have to start the application **************** again since. She said in quote you can remain talking to the voicemail until someone pulls your application again. Ive been extremely patient with them and to be disrespected and rudely talk to was very distasteful. I was also told I couldnt get a refund on my down payment as well.

  

  Business response

  04/19/2023

  Potential student was contacted and the situation was able to be resolved. The admissions team is working closely with **** means jobs, and  ****** plans to enroll on May 22nd.  The pending enrollment was unfortunately mistraced during a transition period of training new employees.   

   

• Initial Complaint

  02/23/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I went and signed up to attend the school. Was informed I would have to pay out of pocket. That was fine. Unfortunately life happens, and I was unable to make my remaining payment to start. I kept in contact, and after a death in the family I advised them I would like to wait. They stated it was fine. They informed me they would get in contact with me, prior to my start date. Two months before my start date I heard nothing. I found another school to attend in my state, and it was being paid for. Called to get my deposit. Was informed that I only paid $100.00. I advised her that I paid $500.00. She told me that shes sure it was $100.00. I advised her that it was $500.00. She stated she had to see how to go about giving me a refund. I still havent heard from them at all. Left a voicemail still no call back, and sent a text still no response.

  

  Business response

  02/23/2023

  The facts are this, per ************************* the admission rep that she spoke with this morning.

  "That is *********************************** the girl I had emailed you about earlier. I did originally say $100 because that is what I saw in Fame, but I did immediately tell her im sorry I do see it was $500 as I seen the receipt for the proper amount. And I stated to her I needed to check in on that for her." 

  We will send a check for $500 but we are waiting for her to verify her current address.

  Customer response

  02/23/2023

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***********************************

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• Initial Complaint

  06/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Complaint Taken over the phone by SE Went into the ********** location on 6-1-22 and their gift card machine was down. They told me to call the headquarters and when I spoke with them they told me I needed to speak with the manager at ********** office. I ************ away and drove a distance just to have this service completed and use my gift card. The service was never completed and I have a gift card I already paid for.

  

  Business response

  06/13/2022

  *************************** did talk to her and she was given an alternative and happy.

  Customer response

  06/13/2022

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *****************************

  ---

  I spoke with ***** today. She stated for me to call her so that I can receive my next service free.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩