Business ProfileforAlterations Express

Your customer service is absolutely ?? % horrible! And looking at your response to one of your customers, and your lack of response to several others, it's no wonder. I used to go there, or dry cleaning, mostly. Then I took a couple of my couch pillows over to have the buttons indented and sewn in properly. At another time, I took the others over with the same request. They claimed a long wait. (Alterations EXPRESS) "Ok" Then they claimed they didn't have the right needle for it. "Ok", so I ordered a pack of needles and took them over, informing them that they could keep them. They thanked me and did the work. (Did not knock even $1.00 off the price). My 17 year old grandson took a pair of pants over on Wednesday morning, asked that they stitch the belt hoops back on to the pants, as the bottoms of four hoops had become unstitched. He requested a by Friday completion. and was told "We don't do rush orders" "The earliest would be Saturday" My grandson left the pants with me and went on to school. I've never known how to sew, but even so, were it not for my physical limitations, I could complete them in seven minutes. You are not even true to your name. And the only thing you EXPRESS is your bewilderment at the audacity of your customers to expect you to live up to it. And you do it with no shame! Start here: The Alterations you do, need to first start with you and those you lead, and you need to do so. Expressly, or at least be true to you and drop the name.

Hi ******,We sincerely apologize for the inconvenience your son encountered during his visit on Wednesday. If you'll allow us to do so, we'd like to address some of the service mishaps you raised in your review. Like many other businesses during the pandemic and afterward, we had a difficult time finding the proper help in our ************ location and, therefore, as a result, had to extend our normal 4-day alteration turnaround. This was extremely regrettable, a huge detriment to our business, and the first time we had to resort to this measure in our 30-year history. Since then, unlike many other businesses post-COVID, we have been lucky enough to almost fully recover and return to offering our normal, 4-day service. However, we did have a period of time where we struggled to meet our customer's needs, and for that, we truly apologize. We are pleasantly surprised to hear that we were able to help with your upholstery repair. Normally, we do not offer this service to customers and strongly encourage our staff not to take on it. In that regard, it is safe to say that our staff went above and beyond to accommodate your needs. Finally, in response to your son's most recent visit with us, we apologize that we couldn't accommodate his express alteration. Headed into the holiday weekend, we had most of our seamstresses and tailors taking extra time off to enjoy the holiday and get some well-needed rest after a lengthy, busy season. Although we couldn't accommodate his express alteration in this instance, we strive to help our customers alter their clothing within their desired timeframe. Across our industry, our normal turnaround time of a 4-day completion is considered express. However, we could not accommodate his request, and we sincerely apologize for that. We regret losing you as a customer but hope you'll find an ******************** provider that better suits your needs.