ComplaintsforAspen Dental
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/12/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I went to aspen dental to have dentures made 18 months ago, since then I've had to return MULTIPLE times for "adjustments" until most recently, this past week I was simply told I have to get implants if I want functional dentures. They have a satisfaction guarantee that they are not following because I request new molds be made so my dentures fit properly. I even asked if they couldn't do that at the moment to please reshape them some so I don't get sores throughout my mouth. They refused and said they will give me a quote for implants. I have spent thousands of dollars on these dentures and I cannot wear them. I am only 32 years old and I am too young to not be able to have teeth. They didn't even try to help remedy the situation. I was simply told I was out of luck and this is what has to happen. I don't understand why someone would push surgery on a patient who had a horrible time healing with the initial surgery of removing the teeth. I just want a pair of dentures I can use. I am willing to allow them to make another pair or refund me the cost of the dentures as they are not able to be used so I may go elsewhere for a new set.Business response
06/04/2023
Please confirm the last name of the patient. Unable to locate with information provided.Customer response
07/17/2023
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.