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ComplaintsforBartell Repair & Remodel
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Complaint Details
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Initial Complaint
09/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 28th, I hired Bartell Repair and Remodel to complete foundation stone on our property. He was paid for 1/2 of the job ($5,250) via a check from Huntington Bank to buy supplies. On Aug 15, he picked up the check from our home. He said he would start the job on Aug 21 and he never showed. Again, said he was supposed to start the job on Aug 23 and never showed. On Aug 25 he said he would be there on Monday, Aug 28. to start the job and confirmed via text that we have a binding contract (although we don't have a formal contract signed). I kept all of the attached text messages. On Monday Aug 28, he sent me a text message confirming that he would be unable to complete the job. He confirmed he was only able to obtain 2/3 of the foundation stone that we needed, so I requested that he just refund us our money back and return the stone. He confirmed he would cut us a check. By Wednesday Sept 6, we still have not received our refund check yet. He claimed he was out of town and said he would send it in the mail. I requested either he sent it certified and/or with tracking. He said he would and would provide tracking. By Wednesday the 13, we still have no received the check or tracking information. He claimed he would sent the information over, and never did. Today is September 15 and we have still not received the refund for the job that was never completed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.