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ComplaintsforBelleria Pizza and Italian Restaurant
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Complaint Details
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Initial Complaint
03/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered a broccoli and cauliflower cheese pizza for 25$. It was delivered with burnt cheese and super dry, overdone. I called the manager to complain and she said that she would not replace it. She was rude. I always get their sandwich meals and the French fries are always greasy wilted and soft. This is the final straw , as their food has gone downhill. Do not buy food here if you value your health and money.Business response
03/11/2024
I was not rude - ordered was delivered at 12:40 - he called at 4:15. That is almosy3.5 hrs later. Pizza is a white pizza - we use olive and garlic seasoning on it then put the ingredient's on top and bake it. pizza is on a timing belt. After 3.5 hrs yes the pizza is not as fresh and yes oil is baked into the pizza. Served several pizzas that day an did not have a complaint - so no I will not issue a refund for someone who called 3.5 hrs after we made the deliveryCustomer response
03/11/2024
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
[Provide details of why you are not satisfied with this response.]
Regards,
*********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.