ComplaintsforBroadband Hospitality
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Complaint Details
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Initial Complaint
08/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I live in a multi dwelling unit and broadband hospitality provides complimentary dtv (tv) and internet with the option to upgrade both services. The tv services has had the same error code 775 for months on and off, a technician has yet to call or show up for scheduled appointments. The internet has not worked in years. I have called more times than I can count and have been given at least 8-10 tickets numbers which most have been purged from their system when they conducted a system upgrade. When I call the front office I am directed to call Broadband Hospitality, when I call Directv I am directed to call Broadband Hospitality. I have tried to get internet services through **** but was told that it is not available in my area and no other company is currently available. I no longer pay for the upgraded services and have received a refund but I would like to use the complimentary service provided through the apartment complex at which I reside or would like the option choose a different provider that can provide quality service at an affordable price.Business response
08/20/2024
Thursday 8/15 the issues were resolved. The cabling in her unit (which BBH does not maintain) needed re-seated. There are no issues in this unit currently and the resident has service. The resident who filed this complaint is not Broadband Hospitality's customer. Compass West Estates is our customer.Initial Complaint
03/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The company this complaint is about are doing nothing other than running a scam, and many if not all of the reviews of their company reflect that. "Please note that the equipment installation they provide to your building is part of their scam to make it look as legit as possible.Basically this is a 3rd party "telecommunications provider" scam company who sells unwitting clients access to internet and TV services which do not actually exist.We are supposed to have access to direct TV and internet at our entire complex for each and every *******.In reality they are selling false products that do not actually exist. They did give every ******* equipment and have installed networks in our complex, but out of hundreds of units, not a single one is actually receiving access to the internet or the direct TV that we are paying for." - Top Review of their company This is the common experience. We are locked in with this company who claims they provide "free WiFi". When in reality it is often down or not working MONTHLY, for upwards of half of the month.If you call the employees will feed you c*** excuses that contradicts itself. Including "we'll be passing your feedback to the 'elite team' soon" "our team of quality engineers is hard at work" and the classic "let me pass this info along to our pro team" so they have Elite Teams, Pro Teams, and Quality Engineer Teams, but of those THREE they cant keep service running consistently?Even as I write this complaint the service has been unavailable for 3 days coming on 4, and any attempt to call for resolution results in them using one of the above excuses, or promising they're already hard at work to fix it. When I have called they gave me someone else's complaint number, and provided me their name and apartment number over the phone!! Claim they write my name in, but say they'll add me to the complaint of the man who's information they gave me yet every time I must redo that process proving they haven't added me.Business response
03/05/2024
Hi, ********************* Director of **************** here.
The complaint is full of all fallacies.
We are a DirecTV L&I & *** dealer, and have been DirecTV dealer of the year.
The "teams" he mention do not exist here and would have never been called those. We sell legitimate services for DirecTV and install them ourselves. My Support Teams comprise of Tier 1, Tier 2, Tier 3, as well as other legitimate departments here.
Furthermore, this person is not our customer, ******************** is our customer.
We will have ******** the Property Manager contact this person. Let me know if any questions.
Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Since the installation of the ******** services almost two years ago, the service remains unusable for a work from home environment. First, the initial installation-self installation or tech assistance-didnt get up and running for several MONTHS.Second the equipment provided is not compatible with my employers network security requirements. About four weeks ago an attempt was made to improve the security. Third, once again, with the changes above the services are unreliable to the point that I must drive across town to family to work (work from home?).Business response
01/11/2024
BBH has no contractual relationship with the complaining party. We provide services and the required hardware to the lessor.
Notwithstanding this, we responded to this complaint from the customer on the same day we became aware of the issue.
The issue was a result of user error, because the customer is required to register new devices onto the lessor's network. We resolved the issue for the customer and referred him to the lessor for future issues.
This complaint should be closed because (1) it has been resolved, and (2) in any event, is not an issue between the complaining party and BBH.Initial Complaint
05/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company is horrible. Install team left job incomplete and said they would be back the same evening or the next day. Its been a month now and the internet still does not work. Called the 24/7 customer support line and no one can help. Its always we will escalate to our tier 2 team and they will get a hold of you. Still no call after one month. No technician has ever came or called me. This company is a complete joke. Will also be reporting this to the BBB.Business response
05/23/2022
We are currently in the process of the installation of service as the Westmont ********* location. Although the process has not gone as smoothly as we would have liked up to this point, we have worked diligently with the residents to apply workable solutions to get them up and running as quickly as possible. We will be on-site with this resident today (Monday, 5/23) to work on rectifying their issue. We certainly do not want to have this delay any longer than absolutely necessary.
*********************** | VP CUSTOMER SERVICE
DIR ************ | TEL ************| HELP ************
WEBSITE | FACEBOOK | TWITTER | LINKEDIN
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Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.