ComplaintsforZanesville Auto Group Zanesville Toyota Zanesville Honda

• Initial Complaint

  01/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I was in a lease agreement for a 2022 accord sedan. It was to be a 36 month lease which began April 2022. I have just received news that my health is deteriorating quickly, and my eyesight is compromised. I will almost definitely have to retire earlier than anticipated. So, I made an appointment to speak with someone about what options I had regarding getting out of my lease early. I met with Honda as scheduled and was asked what I wanted from Honda. I stammered and stuttered in my ignorance and did not have an answer. I was told to wait, and the salesperson left for a few short minutes. She came back and offered to take the car back with no fees or penalties. I accepted, signed a half page document and was driven home and dropped off car-less. I was there maybe 15 minutes. I received NO copy of the page I signed. I did not see ANY figures at all. I thought I was missing something. I felt so stupid. I felt that I was totally taken advantage of and treated like I was a stupid little 65 year old lady who could be taken for a ride. I gave Honda my 2015 Chrysler 200 with low mileage and in excellent condition as a down payment. They valued it at $11500. I also put over $200 cash down. I also made 20 months worth of payments, so in all I was out over $16000. I walked away with NOTHING but a hole in my retirement account. I requested a meeting with Honda so that I could talk about what had happened, but they never returned my calls. I’d be glad to offer more details should you need them. I would like some of my money back, not all, of course. Please help me resolve this matter. I’d be forever grateful. ***** ******  **** ******* **** *********** ** ****###-###-####

  Business response

  01/19/2024

  Complaint has been resolved with the consumer. No action is needed.

  Customer response

  01/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ***** ******

• Initial Complaint

  03/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  3/18/2022 Drove in to test drive a truck ,only to find out they had raised the price by 10,000.00 $,but it's still listed on the internet for 10,000.$ less' it's a scam, wrong,

• Initial Complaint

  10/19/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 2018 Murano AR Zanesville Toyota it has a 30 days warranty. With in 3 times in the 30 days I took it in for service on my Sunroof that was leaking . 3 times they said it was fixed, but it was still leaking. Now they say there is no more that can do.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩