2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Andrew R
1 star08/11/2022
Let me start off by saying that I bought my first car from Tansky Toyota in ****, and have purchased several new and used vehicles from them since, this was one of our first interactions with the new owners of "Zanesville Toyota". We recently took our 2014 Toyota in for a regular oil change and to have it checked out before we took it on vacation. First my wife was informed that her battery was "reading low" she told them to replace it, they then came in and told her that "her engine bolts have issues and they would have to replace them", she informed them to change the oil and that she would have it looked at. We then took the vehicle to a well respected local mechanic and had him go over the entire vehicle, no issues. Having dealt with the prior owners for years it makes me sad that the new owners choose to operate their business like this, I would avoid this business at all costs.
Zanesville Toyota Response
08/16/2022
Good Afternoon ******************,I wanted to reach out apologize for any issues during your recent service visit. I was hoping to learn more about your experience so that I can address with our team and rectify the situation. Please feel free to contact me at your convenience @ ************. I look forward to speaking with you and hope to talk with you soon.Thank You, ************************* Service Director Zanesville **********Review from mary v
1 star11/29/2021
I had my first meeting with the new Zanesville toyota after Tansky Toyota sold. I must say this other company is in no way like tanskys was. I took my 2010 Corolla (that I bought new there) to see why the check engine light was on. The guy in the service department said I needed an oil change, new air filter, new oil filter, all fluids checked, & the tires rotated. HE HADN'T even looked at my car yet!!! I told him that I still had **** miles before the oil needed changed & Tanskys have it in the computer when it is time for my tire rotation. I always trusted Tansky Toyota & liked everyone that worked there. I took my car back the next day, they said it would be $386 plus tax to fix it. It ended up being $480!! They charged me almost $40 for "supplies"-- rags, grease, oil, etc. None of which they used on my car, but, he said they charged EVERYONE that fee. I said that does not sound fair & walked out. Is this lawful??? For $40 they lost a customer & hopefully many more than just me. I will not go back there!!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.