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Find a Location

Stockton Automotive has 1 locations, listed below.

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    Business ProfileforStockton Automotive

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    Current Alerts For This Business

    Pattern of Complaint:
    BBB files indicate that this business has a pattern of complaints concerning repair issues. Such repair issues concerning allegations on repair not being made or not being made correctly and allegations of repair charges doubling more than the agreed upon amount. On January 18th, 2023 the BBB submitted a written request to the business encouraging them to address the pattern of complaints. As of January 18th, 2023 the BBB has not received a response from the business. 

    Additional business information

    Additional Info:
    In August 2023, BBB investigated Stockton Automotive's business practices. This investigation was prompted by large scam tracker reports and complaints, concerning consumers alleging that they were gouged for money on repairs that either were never completed, completed incorrectly, or old parts were used. As of December 14th, 2023, the BBB has exhausted all forms of contact to the business. All phone numbers, websites, emails, and fax numbers are disconnected, and all postal mail communication are returned to sender. Consumers with outstanding concerns are still encouraged to file a complaint for BBB records but may also wish to seek legal counsel and/or file a complaint with The Attorney Generals Office of Oklahoma. Based on the information detailed above, the BBB cannot confirm legitimacy of Stockton Automotive. 
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Ada, OK 74820
    BBB File Opened:
    11/30/2022
    Business Management
    • Owner, Owner
    Contact Information

    Customer Contact

    • Owner, Owner

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    The transmission went out on my daughter's car during her first week of school. Stockton Automotive towed the car to their shop. I told Stockton Automotive that I wanted a new transmission put into the car because a new transmission had a 3 year warranty. They quoted me $3,800 over the phone. I paid in advance $4,408.16. After they completed the transmission and before they returned the car, Stockton Automotive told me the car also needed brake pads, rotors turned and new ball bearings. They also said that I owed $125 more to put fluid in the transmission. I did not pay for the fluid. Once the car was released from their shop, I brought the car to my hometown mechanic who said transmission fluid was spewing all over the bottom of the car. My hometown mechanic suggested to take the car back to Stockton so they could put a new transmission in it. They added to get ready to go to court because by the work they were seeing, the shop I took it to was not an honest shop.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Robert W.

    1 star

    11/02/2023

    This is a dangerous thief and a con man who knows nothing about cars. I took my car in because I thought it had a transmission problem. The guy told me it was a bad rear end and charged me $1,133.00. He demanded all the money before he would release my car. Then he charged me $70.00 to add three quarts of transmission fluid. The fix did not change the problem at all. He told me he needed to do more work to solve the problem and it would cost me more, but now I could drive it to ****** and be safe. I did and it got worse. I took it to another mechanic and he said the rear end had never been changed. The problem was a wheel bearing and that was a fifteen-dollar part, but it had been driven on a bad wheel bearing to the point that now the bearings were fused to the hub so it would all have to be replaced. Now it is a $300.00 fix. He added that driving on a worn-out bearing is dangerous. It can fail and the wheel assembly could come off, causing a wreck, or the wheel can lock up and flip the vehicle. He also informed me that someone overfilled the transmission fluid and now the seals have to be replaced for another $200.00. This Stockton idiot lied and stole and destroyed more of my car. When I called to talk to him about it he became belligerent and threatened me physically. The police say I cannot even get a protective order until he acts. The good news is, since I am a senior citizen, it will be a hate crime. Yea, when he kills me it will be an automatic life sentence. I'll still be dead! Stay away from this thief at all costs. He bragged about having other businesses. More things to steal money from people.

    Local BBB

    Better Business Bureau Serving Central Oklahoma

    BBB Reports On

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