ComplaintsforDesigns N Crystal
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Complaint Details
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Initial Complaint
09/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
While visiting the business' booth at the Minnesota State Fair on September 5th, the employees told me the pearls they sold were all real pearls. I purchased a pair of pearl earrings and a pearl necklace. After getting home, I thoroughly examined the jewelry and researched whether they were truly real pearls. The earrings are real pearls, but the necklace is made of imitation pearl beads. I know this because the paint started to peel off the beads where the holes were drilled. Included are the receipt and photo of the chipped paint. The receipts shows two custom amounts - $19.99 for earrings and $69.99 for the necklace. I would like to return the necklace and have that amount refunded.Business response
02/23/2023
Business Response /* (1000, 9, 2022/11/28) */ Please see attached or caselink
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.