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ComplaintsforFirst Bank
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/05/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
There are several issues with the First Bank location in ********, **. Address ***************, phone number ************. The first issue is that after being informed I am going through a divorce, loan officer ****************** who is also a Senior Vice President at the bank allowed my soon to be ex wife to sell our house without me signing off on it. He is also telling the status of my loans and any personal private information to everyone he can all over ***** and ********, very unprofessional for a so called Senior Vice President. There is also discremptions in account statements, including dates and amounts. Several attempts have been made to speak to someone else about these issues and everyone at the ******** branch seems to not think any of these issues matter and refuse to put me in contact with someone who can help. I have asked to have my loans assigned to someone besides ***** because he has a relationship with my soon to be ex wife outside of bank business and that is a conflict of interest and he sends me threatening texts after business hours. Just very unprofessional.Business response
10/17/2022
Please see attachment for FirstBank's formal complaint response.
Thank you,
*********************;
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.