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ComplaintsforCar -Mart of Ardmore
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Complaint Details
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Initial Complaint
09/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, I wanted to reach out to you all in regards to Car-Mart in Ardmore, Ok. I purchased a vehicle over a month ago. I have yet to receive any documents I signed nor the title & now they say the title is missing. I have taken the vehicle in twice because it kept having mechanical issues as in brakes, headlights, sunroof, and an alarm randomly going off. They sold the vehicle to me with tires that had thread showing. Unfortunately, I am a single mom who didn’t pay attention to the tires, I just needed transportation. They did replace those, though I feel they should have. Fast forward to Thursday last week (09/15/2022) I took the car in again for the second time on the SAME issues & still nothing done. They continue to say nothing is wrong with the car. Yet I have 3 witnesses. Last night Sunday (09/18/2022) the car completely locked up on me and won’t do anything. The gauges are stuck, the brakes completely locked up, the car won’t even turn on or unlock. Luckily I was in a driveway when this happened. The dealership acts as if this is my fault and has not been professional about it. They haven’t picked the vehicle up yet and still called to tell me there is nothing wrong with it. There is so much wrong in this. I am a young single mom and they completely took advantage of me & got $700 a month out of me. Again, I have no signed documentation of anything from them. Nor the title. They say they are still waiting on the title.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.