![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBoxel Mfg
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/11/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Yes I bought a show box and blower for our show Boer goats last year in Feb. As soon as we got our box and blower home we noticed that the blower was making a loud noise. ********* at Boxel was fast to ship me motors and wanted me to repair the blower myself. I call him once the motors arrived and advised him that I did not have the time and wanted a new blower. He shipped me a new blower and is arrived damaged. He sent another blower and it arrived damaged as well due to no packing in the box. I shipped back the blowers and now no one from Boxel will return my call. I have talked to the sales rep i bought the box and blower from twice and he ensured me that the would cover the repairs (No luck with this) then I talked to a different sales rep and he promised me that they would stand behind and make it right. Well still not luck. I have call ********* many times and left him message and he still will not call me back. During all of this now the hinges on my box is messed up. I need to return the box and blower for a refund since Boxel want fix the problems. Please help me.Business response
02/24/2022
BBB COMMENT BY STAFF SKW:
I talked to him on 2/14 last week and got things worked out with him.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.