ComplaintsforTate's Tree Service
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Complaint Details
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Initial Complaint
10/13/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Hired July 20,2021 to do trimming, replace 2 small trees 4ft. height.,soil around 3 trees in front. On August 23,2021 show up unannounced to work. They were unprepared to finish job. The soil and 1 small tree didn't have. I paid him owner, Spencer Tate the full amount 2,800.00 by check. He reassured he would bring the tree and soil. It is now Oct. 13,2021. He will not return my calls. I have found out I am not the only one he has done this to. I know I was overcharged, I am a senior citizen, so know that is my fault for trusting him. Thank you,*******Business response
10/20/2021
Business Response /* (1000, 5, 2021/10/20) */ Ordered the bush for consumer waiting for delivery, reached out to consumer. Consumer is going to the nursery to pick out a new bush and we will pick up and plant that bush. Consumer Response /* (3000, 7, 2021/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) ******* **** called Oct.19, 2021. He agreed to finish job. I picked out a plant yesterday at nursery. He agreed to pick it up and plant. Agreed to put put soil around my 3 trees in front. Couldn't give me a time as to when he would finish job. Thank you,******* ******** Business Response /* (1000, 10, 2021/11/01) */ BBB Representative spoke with Mr. Tate who states the rest of the project will be finished when the weather permits. Consumer Response /* (3000, 17, 2021/11/18) */ Never received my soil. The weather should have been not an issue, have had beautiful days. ******* ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.