ComplaintsforParker Roofing and Construction
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Complaint Details
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Initial Complaint
03/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In November of 2021 my mother filed an insurance claim with ********** because of a water leak discovered in the kitchen. A contractor(Parker Roofing and Construction) was hired to replace the kitchen sink cabinet where the leak originated and to replace the flooring in the living room that was damaged as a result of the leak. The contractor worked quickly to get the work done as my mom was taking care of my father who was on hospice due to cancer. The floors were done quickly and shortly thereafter (December 20th) ********** issued a check to my mom for the repairs. Thinking it was payment for completing the floors, my mom gave the contractor the check ($24,077.14) Unbeknownst to her, the check was for the entirety of the work. In January that work to complete the kitchen cabinet stalled and came to a halt. For the last 2 months she has been trying to call or text the contractor, as well as his cabinet person to get an answer. There has always been an excuse, but usually there is no communication back to my mom. I sought counsel as to what I should do and was recommended to contact them Myself to see if I could mitigate. I did. I left him a voicemail letting him know what we would like to cut ties with him and hire a different company to complete the work. I also let him know that we would like to be refunded the amount of the repairs he was paid for but were left incomplete. That amount, determined by the estimate turned in to **********, is $6,790.20. I let him know that if he did not make this right I would be filing a complaint with the BBB. HE immediately returned my call and promised to look through his figures and confirm my numbers were correct. He responded the following day to let me know where things were with the ordered cabinets and put me in touch with the cabinet person so we could pick them up when they were completed. Since then, I have sought contact with them via phone and email, but with no response.Business response
04/20/2022
Consumer Response /* (2000, 9, 2022/04/18) */ Last week we received contact from the business and they agreed to refund us the money owed for the work that was left unfinished. They brought my mother the check for an agreed upon amount and made things right. We no longer need assistance in this matter. Thank you for your help.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.