Customer ReviewsforHudgins Plumbing

We have had John Hudgins Plumbing service our home for the last 5 years. Their tech **** has honestly been amazing and we have been very happy, until recently. We called for a plumbing stoppage on our mainline. **** came out, ran a snake with a camera down there only to discover two issues that needed to be fixed. One of the two issues was that a previous tech from their company (not ****) who came and did a clean out of our mainline, got his cable stuck in our main drain line. The tech at the time told us he got it stuck and said he would work to get it out. Well we trusted he got it out. Come to find out a year and a half later, he in fact, did not get it out, and did not tell us. So in order to fix the two issues that needed to be addressed (one being getting THEIR cable out), they quoted us $4000 and said we would need to basically dig up our whole backyard. Today I simply called the office and asked if they would be willing to cover part of the cost of this large project since their tech created one of the two issues which was getting their cable stuck in our line (which is blocking everything up). I did not expect them to cover the entire cost, but I did expect someone with some empathy and someone who would recognize that they created part of the issue we are having. I had hoped they would offer us some type of price break, even if it was a few hundred dollars. But all I got was "it's your faulty pipe that got our cable stuck in the first place, so we won't be able to help you with covering any of the cost." Honestly I couldn't believe how rude and snarky the office lady was, and she was communicating with the owner at the time. I would have expected some type of customer service that acknowledges the issue and works to resolve it with a reasonable and honest step. Clearly they are just in this for the money and do not take accountability for part of the problem they created. Good luck if you ever have to deal with them.

Our home warranty sent this company out for a slow draining tub. They came and said we had missing parts (which is not true) and that caused the home warranty to deny the claim. They said it would cost over $500 to repair. They came out again to complete and this time said that they would have to break the concrete and damaged the Sheetrock. They said we would be looking at $1000-$1500 for the repair which the home warranty still wouldn’t cover because they said it was missing pieces at the first visit. We got a second opinion and they used an automatic auger and now the tub drains freely. And it only cost $80!!!!! Do not use this company!!!!