Customer ReviewsforFerguson Superstore

Unethical Sales Practices at Subaru Motors Ferguson I recently had a deeply disappointing experience at Subaru Motors Ferguson in ************. During the process of finalizing the purchase of my leased Subaru Crosstrek 2021, I encountered unethical sales practices that I believe warrant attention.I worked with a Subaru finance manager named *******, who unfortunately engaged in misleading tactics to sell me an extra protection warranty. Not only did ******* fail to disclose that the warranty was not affiliated with Subaru, as I was led to believe, but he also provided inaccurate information regarding the additional cost. What was initially presented as a $40 monthly increase turned out to be a combined cost of $5400, more than double the amount quoted.Upon discovering these discrepancies, I promptly returned to the dealership to cancel the warranty. While I await reimbursement, I feel compelled to share my experience to caution others. Transparency and honesty are essential in any transaction, and the lack thereof at Subaru Motors Ferguson is deeply concerning.I urge potential customers to exercise caution and thoroughly review all documentation before finalizing any agreements at this dealership. It is my hope that this review prompts Subaru Motors to address these issues and uphold the highest standards of integrity and customer service.

Absolutely atrocious customer service after the sale! Simple repairs will take 3 weeks plus with no loaners available. Management could care less! Will Absolutely never recommend anyone to buy from this establishment! This is not a one time problem either! They have done this 3x on same car and I am finally at 3rd party warranty so I don't have to set foot on thier grounds again!! I am blown away by the positive reviews on here and suspect they are the management! AVOID AT ALL COST!!

One of the best in class sales and finance team in town. First, Luke ***** is phenomenal at getting you into a dream vehicle that is in budget. He was extremely honest as he said he was not qualified to sell Subaru, but he never left through the process and ensured a smooth process from start to finish. He introduced me to Amanda and she went above and beyond to make sure I knew all the features of the new car! Then the folks in finance Brandon treated me like they would a their own family member. The service department seems on par also with all their technology. In short, looking for a car? Think Ferguson first you will not be disappointed.

For a 2020 Subaru Crosstek needed a new roof antenna. Ferguson Parts Department said the part would cost $64.00 with a $450.00 calibration charge. Called the Service Department at Bob Moore Subaru-Oklahoma City. They stated that under no condition is a roof antenna in need of calibration. Antenna installed with no calibration and it works fine.

Had a great experience from sales to finance and service. Quick and easy purchase process, finance had all of my paperwork ready and my salesperson, even introduced to my service advisor so I knew who to ask for if anything went wrong with my vehicle! Very happy!

I just purchased a used car from Ferguson KIA in Broken Arrow. To say that my experience with them was good, would be an understatement. I located the car online, and asked for information. Soon after, someone contacted me about the car. I went to the dealership and met with the saleswoman. She was so very nice and helpful. Absolutely no pressure at all! I told her that I would consider the car, and left. After contacting her to ask if the car was still available, I returned to Ferguson and purchased the car. Buying a car is right up there with going to the dentist on my avoidance list. However, this time I was a winner. I noticed that most of the negative reviews on this website concern their service department. I can't speak to that subject. I just wanted to say that, if you are in the market for a used (or new) car, Ferguson is the place to go.

Worst Service Ever!!! I believe this dealership HATES WOMAN, VETERANS AND DISABLED CHILDREN. I brought my car to them in April of 2023. They had the vehicle for over a month due to part on back order. After I received my vehicle, I was having problems will the car not going 20 mph. So I took it back, they had to call for 3 weeks and would not answer my calls or gave me an updates. So I went to get my car back but to my surprise my vehicle had a huge scratch from the back window to the bumper and my taillight was broken. I showed them the damage and they acted like they had no idea it was there. They told they would have the part in 2 days and would call me to come back in. 3 weeks they never called and when i would call they would not answer any of my calls. Finally, I got a hold of someone and they told me to bring it in. Dallas told me it would be done at 12pm but when 12pm came no call. I called later that day and I was told they could not get to it (why didn't they call me and tell me that?). End of day the next day still no call so i went up there and my car was not done. A week later they sent it to a body shop for 3 days. I got the car back and the tailgate doesn't work. They said they would have to send it back to the body shop and they would call me for the appointment. NO CALL!!! This has been months now they will not fix they mistake. I have a disabled son and I cant trust my vehicle to get us somewhere safely but we have no choice.

Engage in deceptive business practices. Last time I came for an oil change, my tire had a bald spot and they wanted to sell me a new set they had on sale. Today, I came for an oil change and a transmission service. It was quoted as $163.00. They now say the transmission service.is $250 alone. They brought a very dusty cabin filter to me my first time here and I paid over $75 to have it changed. Since then, I have seen this happen multiple times with other customers. I will not be bringing my vehicle back to this business. It

I found a car. And was told I was financing at one price then came back two day later and was told to resign for a better interest rate. But the found out that they financing the wrong car and year of the vehicle and then change the buyer and co buyer nMe in the wrong spot so co buyer owners the car not the buyer. The bank said they didn't accept the loan for the vehicle. So it was return to the dealership then change it again and now my payment are more . I call the dealership they keep passing g me off. And have not received title to the car 4months later. They seem to can find my title. So right now the co buyer is the owner and not the buyer.

The financial representative did not show us the itemized list of what we were buying. He added extra warrantees that we did not agree to and signed our name. They did not give us a copy of our contract. After we left, we requested a copy. After examination of it, we realized he had added to it. We called them. He denied it. We are still trying to get them to remove the extra warrantees.