ComplaintsforRegional Hyundai, LLC

• Initial Complaint

  02/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The issue is they sold a car under my aunts name but won't release information to her, she has never stepped foot in that dealer to purchase a vehicle., vehicle was valued at $33,476 msrp, but there's a $59,841 balance in her name for a vehicle she never got in the first place. Shady dealer selling a vehicle and accepting some else to put the upside down from a loan my aunt never had on a car she has not idea was under her name. seriously sad they allow a person to trade-in a car and transfer their balance to a vehicle loan in someone else name,. there's a car under her name some where in ********,..... and now we owe a outstanding loan on a vehicle we do not own,.. I have complete guardianship over my aunt.

  Business response

  02/19/2024

  Hello, 

  I would like to meet as soon as possible to get to the bottom of this. I'll need  a little more information. Name and vehicle or anything you can provide so we can pull this deal jacket and see what is going on here. When are you available to visit? Please bring your aunt or guardianship paperwork/power of attorney paperwork so we can speak about this transaction. 

  Thank you.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a Vehicle (**** Hyundai Tucson SE) on 11/11/****. During this purchase the sales guy (****) told me that the car has the feature Hyundai Bluelink. He registered me for it and everything. Two days later (Monday 11/13/****), I try to login in to bluelink and it says my vehicle is not registered. I texted **** and asked him about it (I have screenshots of the conversation). He said hed check on it when he got in to work but I should have blue link. A few hours later he texted me saying that my Trim level does not have bluelink. Now this was a selling point of the car when he sold it to me. I went to the dealership on Monday 11/13/24 to speak to the manager. He told me its a Hyundai problem and that he cant do anything about it. I filed a complaint with Hyundai Corporation and they told me that I can trade my car in for the next trim level up and pay the difference. I went to Regional Hyundai and they said No. I called Hyundai corporation again and the case manager told me that he would try to get a hold of the dealership. Once he (case manager) got a hold of the dealership, he said that a woman said she spoke to me and I was fine with my current car. I did not speak to any woman, in the sales department, at that dealership. I recently got a call from Hyundai corporation and they said that *****, the sales manager of Regional Hyundai is now in charge of investigating what happened but they (corporation will keep the case open until Im satisfied with the solution). I am now almost 2 months in a back and forth with Hyundai corporation and Regnional Hyundai. Hyundai corporation keeps trying to get a hold of ***** (sales manager) for an update on his investigation, but hes always unavailable. This dealership sold me a car that doesnt have what they said it has and Id like a car that has what they told me it would have.

  Business response

  01/02/2024

  Hello, 

  Hyundai has the feature listed as available on their national website. We would be happy to visit and find a solution for this. When would be a convenient time to come to the store?

  thank you 

  Customer response

  01/08/2024

  I am rejecting this response because:  its not a clear resolution to the complaint. Its not clear on who should stop by the dealership, is it a BBB representative who should stop by or me? 

  Business response

  01/08/2024

  Sorry for not being clear. Yes, you as the customer. So we can work to resolve the Blue link issue. We would like to have you here so we can speak to Hyundai with you. Inform them about what happened and find a quick solution that satisfies you. 

   

• Initial Complaint

  01/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Bought my car on 1/7/23. Traded in my existing car. The salesman gathered my info to get everything prepared and the finance team ran my credit before we had even talked about pricing on my trade in, or the car I was buying. I had a pre approval through my preferred financing company and asked not to run my credit anywhere else. Regional Hyundai told me my pre approved loan wouldn't work and ran it through their own Hyundai financing against my wishes. They then told me we had to buy their own warranties after I made it clear I did not want them totaling $5500. They then told me it was the only way Hyundai finance would approve the loan. After I bought the car I called Hyundai finance to verify the validity of the warranty up charges and being approved for the loan. Hyundai finance had no such policy. I have tried several times to get ahold of someone to cancel the warranties over phone every time my call is forwarded to a line that does not pickup. I drove to the dealership which is an hour drive from my home and waited 2 hours for someone to finally see me about canceling the warranties. I made it very clear to the guy I was talking to that I wanted all of the warranties canceled. After a week for them to push the cancellation through I discovered they only canceled 1 of the 3 warranties. I have tried to contact them again and still am getting forwarded to lines that never pick up the phone.

  Business response

  02/28/2023

  Business Response /* (1000, 5, 2023/01/26) */ Hello ****** ******, I have reviewed the file and can confirm your warranties have been canceled. It can take up to a couple weeks for your lender to process the cancelation check. We have completed your request. Thank you for reaching out to us, and for checking in on the status of this matter. -Regional Hyundai

• Initial Complaint

  09/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When buying the vehicle, the salesman knew I was driving 11 hours+ to purchase. I asked if the vehicle was mechanically sound and make the trip home. He said that it went through an inspection and all was well. When I got to the dealership, we were handed the keys and both batteries in the truck were dead. When inquiring, I told the manager that if we purchase the truck we want new batteries installed before we drive home- he agreed. Upon further inspection we came to an agreeing price and asked when they were putting the batteries in. The salesman said that they charged the batteries and it was good to go. I told them that the manager agreed to new batteries. After 30 minutes of arguing, the manager finally agreed. After we left the lot and drove about 10 miles, the tire pressure light and low coolant level light came on. I called the dealership and they said it just had new tires put on and was probably a faulty stem. Shortly later we were parked at a gas station and noticed an oil leak that was large enough to leave a hand size mark on the ground within 10 minutes. The window sticker also noted that the truck came with a warranty but come to find out the emissions was taken out of it so the warranty is not valid. When we took the truck to a dealership near us the next day, they said that the oil change was horribly done, oil all over the vehicle, and the filter was hand tightened. This dealership has given troubles since we bought the vehicle and I can not justify paying for the damages when they were hiding information from the beginning.

  Business response

  01/10/2023

  Business Response /* (1000, 5, 2022/09/08) */ ******** *********, I am sorry to hear the experience wasn't what it should have been. I **** gladly reimburse the cost of the batteries and oil change. Please send me the cost of these repairs so I can get this processed. Regional Hyundai Consumer Response /* (3000, 7, 2022/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The batteries were replaced at the dealership. This does not make up for the cost of the repair for the oil leak, coolant issue, and tire pressure gauge. The vehicle is out of commission and currently being serviced. I would be glad to send you a copy of the hours missed from work for travelling to the dealership, the daycare fee for 3 children, and the cost of fixing what is broken. Business Response /* (4000, 10, 2022/09/16) */ Thank you for providing more information and estimates. Our shop price for these repairs would be $3,200. I **** offer $3,200, and can have this check sent to you Monday. Thank you. Consumer Response /* (4200, 12, 2022/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) After reading that Regional Hyundai Service quoted $3,200 when a local, reputable dealer quoted over $7,000, I called Regional Hyundai Service Department on 9/20/2022 to get a quote for service being performed. No specific vin/name/ personal info was given besides inquiring for a quote on a 2019 Ram 3500 Diesel HO. I asked for a quote on the Timing Gasket Cover, Replacement EGR cooler, and replace the tire pressure sensor. The gentlemen said that he could not see any quote in his computer due to the size and weight of the truck. He had said that Regional Hyundai simply can not service that truck due to not having the proper equipment. I then asked for a price and he said he can not even come up with a dollar amount due to the dealership not having the proper equipment. I was referred to Bob Moore and Chris Nikel in Tusla, OK. He had said that he trusts them with work. I am currently getting a quote from the two dealerships on a dollar amount for the repairs. Note: When I had called Bob Moore, the gentleman said it would be several thousands of dollars for the work needed. My truck is currently in the shop getting the Timing Gasket Cover fixed. It has been there since Monday, September 19th at 8am. I have had to borrow a vehicle from my neighbor and now renting a vehicle as the work is more extensive than expected. The truck was sold and is not currently emission compliant. The 1990 Clean Air Act gives the EPA the power to regulate automobile emissions. The EPA requires diesel vehicles to have emissions equipment such as an EGR system, converter, and Diesel Particulate Filter. It is a violation of the EPA regulations to drive a vehicle on the highways that doesn't have the required equipment. If a truck is "deleted" you need to go through the process of having your engine re certified by the original manufacturer (which did not occur.) Thus, being said, selling a deleted truck from a dealership violates a Federal Law which can result in the dealership to lose their right to sell vehicles. I am asking that I can be met in the middle at $3,600 of the rough estimate of $7200 for the services rendered. This does not include the cost of the rental vehicle, travel time to the dealership (45 min one way), unpaid "sick hours" off from work, and childcare at $3.50/hr x 3 kids. If this is something that can be agreed upon, I **** close this complaint. I think that is the least that can be done after paying $76,000 for a vehicle, owning it for less than 5 weeks and it has been in the shop 3 times already for diagnosis and repairs. Business Response /* (4000, 14, 2022/09/22) */ General Manager agrees to the 3600.00 reimbursement to the customer to close this case. Consumer Response /* (2000, 16, 2022/09/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) My contact is ******** ********* ********************** Clinton, WI XXXXX XXX-XXX-XXXX Consumer Response /* (3000, 23, 2022/10/14) */ ***Document Attached*** Payment still has not been received. 2 voicemails along with emails have been sent with no correspondence. If I do not hear anything by Monday, October 17th, I will be filing legal action. Business Response /* (4000, 25, 2022/10/18) */ Check has been sent. Picture of certified mail receipt in email thread to customer. Envelope with check should arrive at the confirmed address in our email conversation sent and confirmed by customer. Thank you.

• Initial Complaint

  08/31/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a 2022 Hyundai Santa Cruz towards the end of May. I have still not received my MSO and/or paperwork to get the title and pay my taxes. I have reached out several times since the purchase and have been given incorrect information. I was told it was due to Hyundai being behind on printing the MSO's, told that don't worry we will pay your late fees here is another 30 day tag. I was in the car business for 25 years and tried to give them every opportunity to correct this issue. I reached out to the title clerk multiple times with no show of urgency on their part. Finally about three weeks ago the title clerk informed me that she was filing for a duplicate MSO it must have been lost in the mail. I have always been the one to reach out, never received a call back when told they would contact me back and have had zero follow through. I just want my paperwork so I can get the title work done and not drive around on expired tags with the worry of being stopped by the police and ticketed for their lack of follow up and follow through. Thank you.

  Business response

  12/05/2022

  Business Response /* (1000, 5, 2022/09/08) */ Mr. **** I am sorry for the delay in TTNL paperwork. I took immediate action with accounting. We recieved the MSO, and have sent the necessary documents to you. Accounting updated me that you recieved them this week. If you could bring me or email me receipts of any late payments that accrued. I will reimburse you. Regional Hyundai

• Initial Complaint

  08/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought this truck in December 2021. The truck started having troubles as I have previously stated. Today (august 9th, 2022) I was driving, my air conditioner went off and the cab began to smell like a burning substance. I knew the area it was from because when the "fixed" it the first time they just put electrical tape over everything. I pulled the wires apart so they wouldn't create a current. I am very displeased. This dealership is a crew of scumbags and liars. They give car salesman the name they have. I want them to pay for a third party mechanic of my choice to fix the issue. As well as provide a loaner vehicle of equal utility to my truck. Thank you. If my requirements are not met. I will finding another way to take legal action, and make the businesses practices of this fraudulent organization know to the public.

  Business response

  10/17/2022

  Business Response /* (1000, 5, 2022/08/12) */ Contact Name and Title: Wayne ****** - Svc Mgr Contact Phone: XXXXXXXXXX Contact Email: ************@regionalhyundai.com This is the first I've heard of this concern. I tried to reach Mr. ***** by phone yesterday but he did not return my call so I sent him an email today in hope that he would allow us to confirm and take care of any previous wiring repair. I have attached a copy of the email. We have several expert certified technicians who are qualified to make the proper repairs. I have already spoken to one of the master technicians who has a theory on why it may be melting the wiring. I also offered to have a Toyota dealer inspect the repairs and the vehicle when we complete the repair and offered him a loaner. We could have taken care of this issue already if he had advised me of the situation. I think we should have the opportunity to make any repairs to this used vehicle purchased 8 months ago if he wants it done at no charge.

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paid to have an extended warranty to cover 100k miles/12 years whichever comes first. Have taken my car in and they do not ever correct the issue. My car is still giving the same codes from when I took it in and they are now trying to charge me $1000.00 for injector replacements because my warranty expired in Feb 22. This issue occured March 2021 and is still ongoing from that claim but the 3rd party warranty company will not help and refers me to dispute with Hyundai for misdiagnosis on their end.

  Business response

  07/14/2022

  Business Response /* (1000, 5, 2022/06/15) */ Hello Mrs. ****, I'm sorry your experience was not a good one. please reach out to me to see how I can help. Thank you, ***********************************************************

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2017 Volkswagen Passat from Regional Hyundai 2380 W Kenosha St Broken Arrow ,ok 74012 on o4-09-2022. The car is nice very low miles and I was pretty excited . My son and I took the car for a drive before signing the paperwork but we did not turn on the radio we just asked our salesman if the radio worked ,he replied that it did work, so we believed him. Even while we were in the middle of signing the contract, we asked again about the radio and they told us that if there was something wrong with the radio they would fix it. now I am stuck with a very nice car but no radio. we reached out to them and they told us that the warranty was not going to cover the cost of 1,400 dollars for the radio and they told me that all they could do was split the cost in half after a few weeks they had just told me they would take care of it. In my latest attempt to find help from them, I spoke to the supervisor and he told me that he would talk to his boss and he would get back with me which I haven't heard from for weeks. not only they gave me a car with a very high payment plan 488 per month for six or seven years, but they didn't fix the radio like they said. My credit is not so bad I believe is around 570 last time I checked. I firmly believe that they are not willing to fix or change the radio any time soon that is why I asked my son to help me write this complain because I can't write English. At this point , I am not sure what is going to happen with this issue nor if I am willing to continue making payments for this car if this issue is not resolved soon. I am very disappointed in their customer service skills and I am starting to regret that I went there to purchase this car.

  Business response

  06/16/2022

  Business Response /* (1000, 5, 2022/06/01) */ Mr. ********, We will be reaching out shortly. To find a solution for you, and to have a working radio in your car. This will get resolved quickly. Your satisfaction is important to us. Thank you.

• Initial Complaint

  05/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I traveled to Tulsa from Arkansas back in October 2021 looking to trade in my current 2012 Mazda CX-9 touring edition. Nothing wrong with it but minor dings outside . I had just shopped around i. Northwest Arkansas the few days before and they offered me 5500-7800 trade in and I owed 4000 to ************************** and never had made a late payment in fact I always paid over my payment due to help rebuild my and my fiancé credit . First of all , they had a Mercedes c300 I fell in love with right away , we worked numbers and they were only willing to give me not even what I owed to pay off my trade in BUT " hey they can work that In the new loan ,as well as extra extended warranty costing 4500 which I also agreed too since my fiancé wasn't there . I stayed 2 nights to get all the Paperwork done and everything and they handed me the keys and let me drive away . Before doing so he made a call to ********************** to get a 20 day payoff note . So I'm assuming they paid it off and in the next month or so maybe our credit score would go up ! Oh no ! I didn't hear from them or get car payment or anything for over a month and my temp tags were expired so I called and low and behold our loan fell through and they had been running mine and my fiancé credit through at least 50 or more banks abs finance companies trying to get a loan . Never paid off my trade in . And ruined our credit as we went from perfect on time and even paying 100$ more than our monthly payment to our credit Scores dropped 100 points ,the car we thought was ours abs that I paid full coverage insurance on for 4 months all the while I have a repo note out for.my trade. I tried to go talk to them after a lady rear ended me and I found out they had taking it upon themselves to hard hit our credit at least twice a week for 3-4 months until I looked it and they refused to give me my car back without fixing the Mercedes. I came back the next day with the police and this is exactly what he told me to do

  Business response

  05/24/2022

  Business Response /* (1000, 5, 2022/05/04) */ MS. ****** CAME IN ON ROUGHLY 09-21-21 TO PURCHASE A 2015 MERCEDES C-CLASS. CERTAIN STIPULATIONS WERE REQUIRED FOR FINAL FUNDING OF HER LOAN. PROOF OF INCOME, CURRENT CHILD SUPPORT AND PROOF OF RESIDENCE. AFTER MULTIPLE FAILED ATTEMPTS. WE FOUND OUT IT WAS AT AN IMPOUND, AND VEHICLE HAD BEEN WRECKED. WHILE ATTEMPTING TO GET THE VEHICLE OUT OF IMPOUND. MS. ****** WAS ABLE TO GET THE VEHICLE OUT OF THE IMPOUND WITHOUT A TITLE OR REGISTRATION. WHILE THIS WAS GOING ON. WE WERE STILL ATTEMPTING TO REACH MS. ****** TO SOLVE THIS MATTER. SHE WAS ALLEGEDLY PULLED OVER AGAIN BY POLICE BECAUSE OF EXPIRED TAG IN OKLAHOMA. THE VEHICLE ALLEGEDLY WENT BACK IN IMPOUND. MS. ****** CAME IN TO THE DEALERSHIP AND ATTEMPTED TO GET HER TRADE IN. WHILE MS. ****** WAS AT THE STORE. WE FOUND OUT WHEN SHE WRECKED THE CAR SHE FILED AN INSURANCE CLAIM AND POCKETED THE MONEY WITHOUT DOING THE REPAIRS. A FEW DAYS LATER WE GOT A CALL FROM A POLICE OFFICER STATING THAT HE WAS TAKING HER TO JAIL ALLEGEDLY FOR TRANSPORTING ILLEGAL DRUGS FOUND IN THE VEHICLE, AND ASKED WHAT WE WANTED HIM TO DO WITH OUR VEHICLE. THE POLICE OFFICER CALLED A WRECKER AND WE PAID TO HAVE IT BROUGHT BACK TO DEALERSHIP. ONCE WE HAD THE VEHICLE IN OUR POSSESSION WE ALLOWED ******* TO COME GET HER TRADE IN AND BELONGINGS. THE SPOT DELIVERY AGREEMENT STATES: TO ASSUME LIABILITY FOR RESTORING VEHICLE TO ITS PRE-AGREEMENT PHYSICAL CONDITION AND FOR ANY MECHANICAL DAMAGE THAT OCCURS AS A RESULT OF ABUSE OF THE VEHICLE DURING THE TERM OF THIS AGREEMENT. ALSO TO RETURN VEHICLE WITHIN 24 HOURS OF ANY VERBAL OR WRITTEN NOTICE. THAT IF THE VEHICLE IS RETURNED FOR ANY REASON CONSUMER WILL PAY TO DEALER THE SUM OF THIRTY FIVE CENTS PER MILE FOR MILES DRIVEN IN THE EXCESS OF 50 MILES PER DAY DURING THE TERM OF THIS AGREEMENT. ***WE DID NOT CHARGE MS. ****** FOR ANY OF THE DAMAGES MADE TO OUR VEHICLE. ALSO DID NOT CHARGE HER FOR THE EXTRA MILES ADDED ABOVE THE CONTRACT AGREEMENT, AND GAVE MS. ****** HER TRADE BACK.*** REGIONAL HYUNDAI

• Initial Complaint

  04/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I wanted to file this complaint due to the lack of help I'm getting with Hyundai home office and the dealership out of Broken Arrow. Initially bought said vehicle in June of last year. Was working ok but started having engine issues after getting the oil changed, and put the vehicle in the shop for the repairs in September and has been there ever since. We were told this was a massive engine recall (also got something in the mail about it. ) I Was told all this was covered under warranty. Dealership gave me the run around for months on this. I was told due to the pandemic it would take possibly months. (I was not offered a rental or loaner car. Do to there apparently not being any) Was also encouraged by Hyundai home office to report this. See if you might be of more help. Hyundai also says they bought the car from an auction (which was not disclosed to us) We have stopped paying Hyundai at this point and really need out from under this loan if at all possible so we can get another vehicle for our family. Hyundai says the repairs falls on the previous owners.

  Business response

  06/06/2022

  Business Response /* (1000, 5, 2022/04/11) */ Sorry for the bad experience. I will make some calls, pull the file, and meet with my service team on this. I will also see if Hyundai can give any assistance. ******* Consumer Response /* (2000, 7, 2022/04/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) We would appreciate that. We have been solely relying on **** to get around to work where we need to go. We've had to pull our kids from school and homeschool. **** is really expensive when you have to use it both ways to get around everywhere. We'd appreciate either a fixed car or a different we just want to be able to have a car to get around safely with our children in a safe car. Thank you for any and all help. I'm also included my our invoice from the oil change. Consumer Response /* (3000, 12, 2022/04/18) */ I wanted to file this complaint due to the lack of help I'm getting with Hyundai home office and the dealership out of Broken Arrow. Initially bought said vehicle in June of last year. Was working ok but started having engine issues after getting the oil changed, and put the vehicle in the shop for the repairs in September and has been there ever since. We were told this was a massive engine recall (also got something in the mail about it. ) I Was told all this was covered under warranty. Dealership gave me the run around for months on this. I was told due to the pandemic it would take possibly months. (I was not offered a rental or loaner car. Do to there apparently not being any) Was also encouraged by Hyundai home office to report this. See if you might be of more help. Hyundai also says they bought the car from an auction (which was not disclosed to us) We have stopped paying Hyundai at this point and really need out from under this loan if at all possible so we can get another vehicle for our family. Hyundai says the repairs falls on the previous owners. *EDIT* I did previously file a complaint that I thought was being taken care of and was told I would receive a call about it today. I am only filing another complaint so it is documented that it has not been resolved at all. I have been with a vehicle or rental/loaner without help from the dealership since September and I reattaching my oil change. I have been this falls on the previous owners whoever that is. That is what corp. Hyundai informed me of. My kids have had to be pull from school because this and we are having to use **** I can also provide the receipts for all my trips for these. It has been such a financial burden on my family. We like some help please. Either a fixed car, different car or out from under the contract so we can go somewhere else thank you!! Consumer Response /* (3000, 17, 2022/04/21) */ ***Document Attached*** This is still unfortunately NOT resolved. They are solely placing the blame on the service manager, *****. The district manger reluctantly agreed to go ahead and put the new engine in the car which was a recall. If I make up $3,000 dollars of payments when it has been sitting at his dealership with no communication this entire time. While I've been having to pay for ****s for my family because his dealership refused a loaner or rental when I called enterprise who I found out they have a contract through said all they had to do was fill out the paperwork and we could have had a rental while our car was being fixed. It hasn't even been fixed. ***** has very helpful with what he can but the main manger hasn't. It's been there for SEVEN MONTHS. We have kids and I have a chronically sick wife. I'm trying to be nice. I WILL go to the news and ALL social media and tag them as will my wife and warn the public this is NOT okay. My parents buy all their cars from you guys that's why we came to you! Business Response /* (4000, 19, 2022/04/22) */ Mr. ********, We went down the proper channels asking Hyundai for assistance. They have declined the work. Regional would like to take care of the repairs on your vehicle. ***** made a call out to you yesterday and offered this repair on Regional with zero cost to you, and a loaner for you to use while the repair was being made. ***** said you made it clear you have not made payments on the vehicle and have a behind balance of around $3,000. We would still like to take care of the full repair cost and provide a loaner for you during these repairs if you choose to do so. Consumer Response /* (4200, 24, 2022/04/24) */ 4/24/22: NOT RESOLVED. Instead of doing the RIGHT thing they reported me for nonpayment which my finance people said they see all the time to avoid repairs. Because I reported them they in turn reported me. They know the RIGHT thing to do is to FIX MY CAR and pay for the back payments. My payments were caught up when I sent my car to them. They had the nerve to ask me if I could barrow the money from someone. This solely on the dealership. I would have been able to make my payments had I not had to pay for ****s. Now they are claiming it wasn't a recall. However, ***** (service manager) says there is 7 other customers with the same engine recall as us that were approved by Hyundai. They only started this when we reported them to BBB which their home office told us too. They are claiming the previous owners didn't maintain maintenance. Previous owners would by Hyundai. This is ABSOLUTELY NOT OKAY. Additional info. received 4/25/22: We were completely update on our payments when you got our car back in SEPTEMBER. It was verified. I was not offered loaner then I have been using **** ever since which is why I am behind in payments now and STILL without a car. This isn't right y'all have had this car since SEPTEMBER and only started communication with when I reported you to BBB. I had to stop paying my payments because I was having to pay for ****s to work and for my family because I WAS NOT OFFER ANY KIND OF RENTAL OR LOANER AND NO WAYNE DID NOT OFFER THAT TO ME WHILE IT WAS BEING FIXED. It SHOULD HAVE BEEN FIXED SIX MONTHS AGO AS I WAS TOLD IT WAS BEING. As I WAS TOLD IT WAS A RECALL 6 months ago 3 DIFFERENT TIMES. I keep being told this falls under the previous owners which the previous owners before me was Regional Hyundai Additional info. received 4/26/22: I totally understand if you aren't willing to do anymore because of the back payment that happened while the car was sitting at your dealership. Even though the payments were caught up at the time of the services were suppose to be being provided. Again I wasn't offered a loaner car from anyone from the deal. Enterprise said I could have been given a rental car had the dealership filled out the paperwork. When I asked them about it Hyundai said they no cars. I am now asking for my trade in back as they waited 6 months my payments were to update at the time. You reported after I opened this claim. I am completely without a car no and have been for six months now with kids and a chronically sick wife. This is unacceptable. I have read your reviews online and I'm not the only customer you've treated this way. The owner won't even talk to me himself. I only had this car 90 days Business Response /* (4000, 30, 2022/05/10) */ Good morning Mr. ********, I would like to talk and discuss this further with you to find a solution. When can we talk? ******************** GM Regional Hyundai 918-806-2000

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩