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Complaint Details
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Initial Complaint
10/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
My husband died and march and Im needing to get heat installed but am required to paint my home first through loans. I paid Chris $2500 for a deposit and then changed my mind the very next day asked to cancel and for my refund. He said he would pay my refund reflected with 10% service charge which is fine but he still hasnt refunded my money.Business response
02/23/2023
Business Response /* (1000, 5, 2022/10/11) */ Contact Name and Title: Chris ****** Contact Phone: XXXXXXXXXX Contact Email: ***********@gmail.com The customer paid with a credit card on that date. Normal bank processing is 2-3 days. A refund will be issued 10 business days from date of cancellation. A check will be sent certified mail on the 18th of this mint to the name and address that our company has in file. Sincerely Chris ****** Boomer Ideas Painting Consumer Response /* (2000, 7, 2022/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the response. It would have been better customer service to just let me know that. Thanks! Consumer Response /* (3000, 14, 2022/10/22) */ I have not received my refund as promised Business Response /* (4000, 16, 2022/10/26) */ Due to some personal health issues the refund has been delayed. My apologies to the homeowner. We will take care of this by the 15th. She can contact me directly at XXX-XXX-XXXX Sincerely Chris ****** Boomer Ideas Painting Consumer Response /* (4200, 19, 2022/10/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will be pursuing legal action its the principle and his lack of integrity and unethical business practices Consumer Response /* (2000, 24, 2022/12/12) */ From: *** (mailto:***********@yahoo.com) Sent: Friday, December 9, XXXX X:XX PM To: Hannah **** <**********@nctx.bbb.org> Subject: Re: BBB Case# : XXXXXXXX Hi Hannah I actually received my refunded check today. Thank you for following up, I am willing to cancel my complaint! ***** ****** ***** Sent from my iPhone
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.