Business ProfileforAspen Plumbing, LLC

FIRST TIME TO USE THIS COMPANY, FOR A WATER LEAK IN GARGAGE. CLEARLY MARKED THE LEAKY PIPE WITH A COLORED RIBBON.HIRED PER AGREEMENT OF SERVICE CHARGE $120 AND PAID SERVICE CHARGE + $20 ON SEPTEMBER 20 2021. WAS INFORMED THE ISSUE WAS FROM A CLOGGED DRAIN. A FEW DAYS LATER NOTICED SAME LEAK, SAME SPOT. CHECKED INSIDE THE DRAIN CLOSED AND SAW THE PIPES WERE NOT DIRECTED AT THE DRAIN AS THEY SHOULD BE.CALLED AND WAS TOLD I HAD TO SPEAK TO THE TECHNICIAN I WAS ASKING IF I HAD TO PAY ANOTHR SERVICE CHARGE. WAS TOLD THEY DO NOT WARRANT THEIR WORK ON CLOGS. DID NOT GET A CLEAR ANSWER TOLD THE TECH THE PIPES WERE NOT POINTED IN THE DIRECTION OF THE DRAIN AND HE WAS THE LAST PERSON TO WORK IN THAT AREA AND IT WAS LEAKING. HE AGREED TO COME OUT. HE CAME AND MY FAMILY MEMBER WAS A WITNESS HE WAS THERE A VERY SHORT TIME AND SAID IT WAS THE PIPES BEING MIS DIRECTED THAT WAS CAUSING THE ISSE. HE DID TALK TO HER FOR A FEW MINUTES, BUT SPENT LESS THAN 5 MINUTES ACCESSING THE SITUATION. I CALLED WHEN I RECEIVED THE INVOIVE FOR A SECOND SERVICE CALL $120 AND TOLD THEM I WOULD NOT PAY. THEY SAID I NEEDED TO TALK TO THE TECH AGAIN, I CALLED, HE CALLED BACK I MISSED THE CALL. I EMAILED THEM FROM THE EMAIL ON THEIR WEBSITE 2-3 TIMES EXPLAINING WHY I WAS NOT GOING TO PAY THIS $120. I RECEIVED NO RESPONSE. I STARTED RECEVING TEXT INVOICES. THE OTHER DAY I RECEIVED ANOTHER INVOICE TEXT AND CALLED THEM. THE PERSON I SPOKE WITH WAS RUDE AND ARGUMENTATIVE. NOT TO MENTION MAKING FALSE STATEMENTS AND TELLING ME A MONTHLY INVOICE IS SENTTO AVOID GETTING AN ATTORNEY AND FILING A LIEN AGAINST SOMETHING. THIS PERSON DID NOT ASK MY NAME AND WAS FULLY AWARE OF MY INTENT NOT TO PAY, USING MY CALLERID TO RECALL DETAILS OF MY EMAILS SENT. HOWEVER THIS PERSON SAID THEY DID NOT RECEIVE ANY EMAILS AND HAD A RECORDED CONVERSATION AND GPS SHOWING THE TECH WAS AT MY HOUSE FOR A SEPERATE ISSUE FROM THE ORIGINAL DRAIN CLOG. I WANT MY NAME TAKE OFF THEIR RECORDS, NO MORE HARASSMENT AND THE INVOICE CLEARED.