Business ProfileforMetro Building Outlet

Horrible customer service, we have waited 12 weeks for our building to be installed. we have reached out to the company and they say there is nothing they can do, When asked if we could just have our deposit back we were told no that we would just have to wait or get a lawyer.

Mr. *********** placed an order on 6-27-22 with the stipulation that pictures of his completed concrete slab were required prior to putting his order in line to be scheduled. He provided the required picture on 7-19-22 which was forwarded directly to his scheduler to be put in line for installation. Installations are done as much as possible in the order and pictures are received. Due to an abundance of orders, the estimated lead time is longer than ******** ******** had anticipated. I was updated on 10-12-22 and advised Mr. ************** building should be scheduled for installation within the next two weeks. ******** ******** does not sell directly to the public and relies on dealers, such as us, to market their product, aid in designing the structure, collecting the deposit, and submitting the order for processing. After it is submitted, ******** ******** deals directly with the customer and the dealers are not updated as to the progress unless the customer contacts us directly, at which we then contact ******** ******** on the customer's behalf, which we have done repeatedly during the time since he ordered. Mr. ************** signed contract states in multiple places that deposits are non-refundable, and he was reminded of this when he requested to cancel and receive a refund. He was told his options were to cancel, forfeit his deposit and would not be responsible for the remaining balance or to wait his turn in line for installation. He was the one who mentioned contacting an attorney. We apologize for any inconvenience he is enduring and solicit his patience in waiting his turn in line to be installed.