Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Share

Business ProfileforNaked Wood Works

Woodworking

Related Categories

Business Details

Location of This Business

509 N Redbud Avenue Bldg E, Broken Arrow, OK 74012

Email this Business

BBB File Opened:

10/14/2020

Years in Business:

9

Business Started:

1/2/2015

Business Started Locally:

1/2/2015

Business Incorporated:

3/24/2017

Type of Entity:

Limited Liability Company (LLC)

Contact Information

Principal

Jackson Barnes, Owner/Partner

Customer Contact

Jackson Barnes, Owner/Partner

Additional Contact Information

Email Addresses

Email this Business
Primary

Read More Business Details and See Alerts

Customer Complaints

6 Customer Complaints

Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

File a Complaint

Most Recent Customer Complaint

05/02/2024

Complaint Type:: Product Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

ORDERED AN ENGRAVED CUTTING BOARD OFF MY FRIEND ******'S WEDDING REGISTRY ON AMAZON ON 4/8/24 FROM NAKED WOOD WORKS LLC.ON 4/15/24 I RECEIVED THE ****** BUT IT WAS SOMEONE ELSES ****** NOT THE ONE IS CUSTOMIZED AND ORDERED. I EMAILED THEM THAT DAY: "I just received my board today and it is not the names I ordered. It says ******* and *********************. 9.1.24 I am very upset because I need the one I ordered for a bridal shower on May 5th!! Its engraved with another name and wedding date. Nothing like that I ordered . You must have mixed orders up!!" THIS WAS THE RESPONSE I RECEIVED: P.S. Our company policy does not allow refunds on personalized orders. Once you're ready to gift with us again, call/text us at **************, and we'll give you our 30% product discount on your next order. From our team here at Naked Wood Works, Happy Friday!AND THE OTHER RESPONSE: Dear *******, Good Afternoon, and Hello. To receive the 30% product discount, our team will need to Invoice you. Kindly message us at **************, and we'll prepare the Invoice with the abovementioned personalization request. Our team can provide next-day (air) shipping for $50 + tax or second-day shipping for $45 + tax. Our standard shipping cost is $15 + tax. We look forward to hearing from you! Once the Invoice is paid, our designer, ******, can provide a mock-up for approval. From our team here at Naked Wood Works, have a wonderful evening ahead. Our Best, Naked Wood Works THEY LITERALLY TRIEF TO EXTRORT ME FOR MORE MONEY WHEN THEY MESSED IT UP! SO THEY FINALLY AGREE TO SEND ME ANOTHER ONE- IT IS LOST MY ***** **** EVEN SENT ME AN EMAIL SAYING IT WAS DELIVERED TO THE WRONG ADDRESS AND THEY COULD NOT LOCATE IT. SO I ORDERED ANOTHER ONE BECUASE THE BRIADE REALLY WANTED THIS SPECIFIC ONE AND I FIGIRED THEY WOULD END UP GIVING ME A REFUND. THEY DID NOT AND TRIED TO GET MORE MONEY TO SHIP AN ITEM OOWED TO ME. SO I PAID FOR 2 & DID NOT RECIEVE EITHER. COMPANY REFUSES TO GIVE REFUND.

Read 5 More Complaints

Customer Reviews

4 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Most Recent Customer Review

Shannon E

05/22/2024

I purchased 2 customs boards from them. The 1st order came damaged with scratches, paint drip marks, bubble wrap embedded into the paint job. They sent out a 2nd order which was just as awful as the 1st. The paint showed every single imperfectionscratches on the wood, paint drips & chipped corners. I asked for another order, but this time with natural wood, no paint. The packing tape on the anterior surface ripped the finish off the wood while unpacking & a compete marking of where the tape was & a corner was damaged again. Completely disappointed! I asked for a complete refund & the company refused & they also refused to do any additional orders to complete the work. I now have 6 damaged boards that will be used for firewood. Utterly disgusted with this *************** awful customer service & terrible craftsmanship. Save yourself the disappointment & DO NOT buy from them!

Naked Wood Works Response

05/25/2024

Thank you for reaching out and sharing your feedback with us. We appreciate your patience and understanding. On behalf of our team here at Naked Wood Works, we apologize that the 6 Signature Boards received did not meet your expectations. We have carefully reviewed your photos and our company policy restricts our team from issuing a refund or providing additional replacements. As a gesture of goodwill, we would like to offer you 30% off your next order, which can be used on any future purchases. From our team here at Naked Wood Works, have a lovely weekend.
Our Best,
Naked Wood Works

Read 3 More Customer Reviews

Local BBB

BBB Serving Eastern Oklahoma

More Info on Local BBB

BBB Reports On

BBB reports on known marketplace practices.

See What BBB Reports On

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.