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ComplaintsforSuburban Cheverlot
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a vehicle from this business 04/2021. Within the contract I knew the extent of the damage of the vehicle I was purchasing. Within the contract the dealership agreed to replace broken windshield for me at their cost. They informed me that they would keep me on a "list" and would contact me at the appropriate time to have a company drive out to me and replace my windshield. After waiting 3 months, I attempted to reach out to the salesman who agreed to these terms (Christain) and was ignored, I tried via: phone, text, and email. Still no answer, I had called the business directly and was informed that someone would contact me but still have not heard back. It's going almost on a year now and still nothing has been done. I feel like I was misled, and the dealership is just avoiding me at this time in order to "save" a few hundred dollars as I continue to drive around with a broken windshield. I signed a documentation that showed they would replace the windshield, however; the dealership never provided me with the signed document. I believe they did this on purpose to make it seem like they would replace my windshield but later not give the purchaser the document and never replace the windshield.Business response
01/21/2022
See attached
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.