ComplaintsforAutoMax Hyundai of Del City

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a 2021 **** F150 from AutoMax of ******** on 5/16/24. Truck had a check engine light prior to purchase, I was informed that multiple parts had been replaced and it was fixed, service records later obtained show otherwise. Less than a mile down the road after purchasing, the check engine light came back on. Took it back the next day, they took it for 2 weeks, told me it was fixed again. Less than 5 miles down the road, check engine light came on again. Called Automax, they told me to bring it back Monday. Took the truck back, Automax sent it to **** for diagnosis, low compression on Cylinder 8. New engine required. Warranty would not cover the engine replacement and Automax wont pay for it. Automax told me they would buy it back about 1 week ago and nothing has been done since. Looking at reviews for their accounting office this is no new scenario, they are known to drag this stuff out for months. Additionally, nobody will put anything in writing for me regarding the buy back process and nobody is answering my calls anymore. I have been hung up on multiple times, nobody in accounting picks up, and even when I talk to people in person they are extremely rude and offer no information or assistance whatsoever. Until Automax writes the check to TD Auto, the bank who gave me the loan, and the check goes through, I am required to continue making payments towards a truck I havent even gotten to drive and will not ever get to drive again as well as pay insurance on that truck which is $120 a month. All I want is for Automax to finish their part so I can get back the down payment of $7000 as well as the two payments I have already made on it, $456.90 each, plus any more payments I have to make before this gets resolved to keep my credit score from taking a hit, so that myself and the dealership can go our separate ways. I will upload the pictures of check requests but as I said theyve refused to put anything else in writing so I unfortunately have nothing else.

  

  Business response

  08/02/2024

  I apologize, I received this check request for the buy back this week and am processing it.  The check request had the full amount due going to TD Auto Finance, and that is not correct ******** needs to go directly back to **************** so he gets his down payment back sooner.  I had to research as the contract amount did not match the check request.  We will be getting the down payment refund check for **************** and the buyback check to TD Auto Finance out early next week. I will provide a tracking number when the buy back check is sent out. 

  Customer response

  08/03/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Per Sales Manager **** as well as General Manager *******, the check amount back to myself (****************) should be the sum total of $7,000 for the down payment as well as the sum total of the 2 payments ($456.90 each, $913.80 total) that I have already had to make on the truck, plus any other payments that *** have to be made in the time between now and the loan being paid. This total does not even include the total amount in insurance I have already had to pay on a truck I do not get to own, therefore the amount I am rightfully owed should not be argued. In short, the current check amount back to myself, (****************) should total $7,913.80, not an even $7,000. This is subject to change should I be required to submit any additional payments prior to the loan being paid.
  
  Sincerely,
  
  ***************************

  

  Business response

  08/05/2024

  I apologize for not being more specific in my original response. I did not have the full figures in front of me, I was just generally stating I was not sending that full amount to TD  as the check request stated,  as I knew a portion of it was due to ****************.  I cut the check actually on Friday for ******* to ****************,  it is waiting for a check ****** and then it will be released and the check to TD will be overnighted. The check ****** should be in this afternoon or tomorrow.  

  Customer response

  08/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bought a new vehicle in April 2024, traded a truck in. They failed to pay off the truck in a normal amount of time (3 months) and it cost me money. Had to keep insurance on the truck as well as payments on loan. Dealership agreed to pay for all costs and gave me a "we owe". Now they are going back on what was said, and not reimbursing money owed. I have had to go up there over ******************************************************************** what is owed even with a signed document stating that they would. Definitely not how you keep customers get new ones! They did cut a check for $600 but still owe $366 toward payments I had to take care of due to them not paying off the loan on trade Also to add to this, I was in process of getting a home loan, and due to this unfortunate mess, I now have lost the ability to do so... my credit score has lost 100 points as well.

  

  Business response

  07/10/2024

  ******,

  *****************************, the **** will give ******************** the ****** difference, there must have been a couple different check requests that went around the one I had, I actually cut the check, said 600.00,  We will cut the ****** difference.  I will tell you we are changing bank accounts so I will have to write him a hand written check because we do not have the new computer checks yet.  I will have to wait for the check ****** to be able to sign the hand written checks, so it may be a couple of days.  Should we mail the check or would he want to pick it up?

  Customer response

  07/12/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Not sure who is responding, but *****************************, the *** as well as *************************** on 7/09/24 told me that they would not give me any more funds. While I do appreciate the offer it still behooves me as to how a company can do this to customers...  Why did it take so long to do what is their job? Also let me add.. that after filing this, **** called and texted me saying that HE kept hollering at corporate and got this approved.. 

  Yes I did receive several hand written promises (ie **** guaranteed that i would be refunded) so I get the confusion however I am out time, money and frustration dealing with the incompetence of the management team at this dealership. I have asked for the owner to contact me and was told no.. or he's on vacation. 

  You have my address and so that I don't have to continue to waste my time, my gas, and my patience would you please send me the check asap to my home address. If you need to contact me you are more than welcome. 

  
  
  Sincerely,
  
  ***************************

  

  Business response

  07/15/2024

  In response, there has been miscommunication between what was owed to ******************** and with the *** outage our check writing system was down causing an extra delay, I will be sending ******************** a ****** check via mail to cover whichever of the check requests were correct and for the inconvenience of the delays that occurred. 

  Customer response

  07/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer response

  07/26/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  The check bounced!  Bank has returned this check for non payment.. so that has now caused my account to go negative and fees applied.. why is it so hard to do the right thing here folks?  
  
  Sincerely,
  
  ***************************

  

  Business response

  07/29/2024

  The first check was sent out and unfortunately due to timing issue was presented to the bank after that account was closed due to opening the new business with a new account.   We are issuing a new check for that with ****** inconvenience fee  We really were trying to make it right for ******************** and the timing issue with the account closing I am very apologetic about. 

   From my understanding the second check that was a hand written from the new account did not have any issues,   

   

  Again, we will be issuing ******************** another check for replace the first check. 

  Customer response

  08/02/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  As of 8/2/24 have not received any check from Automax.. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 06/08/2024 I purchased a 2008 Dodge Caravan from Automax Hyundai in Del city for the amount of $2500.00. At the time of purchase i was told by the dealer that the vehicle need repairs in the approximate amount of $1100 to repair/replace valve cover, unspecified wires,spark plugs, and thermostat. The vehicle was being sold "As Is" and the terms were agreed upon with the understanding that a two month warranty would be provided for the vehicle, however when the car had issues, they said that warranty was not applicable to my vehicle, only cars financed through the dealership, not paid in full with cash. After the transaction was completed and i was given the keys and the all clear to leave the lot with the vehicle, I began my drive home which only lasted 18 minutes because the vehicle overheated shortly after leaving the lot. I then had to pay a towing company to tow the car back to the dealership. They were closed upon my arrival and I was instructed to leave the car outside the gate and they would address it the next business day which was on the 10th. They did not get back to me until Wednesday the 12th. They told me that they would work on/fix Thermostat, housing, gasket, valve cover gasket, unspecified wires and plugs, however they refused to provide the proof that any of those items had been worked on like they had said they would and instead provided a vague sheet stating the line request. After receiving the vehicle back after this work had supposedly been done, I had the car looked at by my personal mechanic who did not even complete a full diagnostic before informing me that the engine would need to be replaced due to it having a misfire and low compression on cylinder 1 with only 90 PSI. i am convinced they intentionally sold me a *** car and am seeking to have my money returned to me as well as reimbursed for the towing.

  

  Business response

  07/10/2024

  The GSM, *****************************, had this to say in response to ******************* complaint

  ******************* purchased a vehicle as is and signed every form. Also a form stating that the vehicle does have damage and issues but is taking it in the condition as it sits. We offered *** the option to trade out of the vehicle and he did not want to do so.

  Customer response

  07/15/2024

  
  Complaint: ********
  
  I am rejecting this response because: Auto-Max ********************** Del City had a ****** and shut off my engine on the 7/11/2024  so I could not drive my van. I  was told by my mechanic they do that for not making a payment though I pay it in full since day one. I  had to pay said mechanic $125.00  to take it out so my car can start running  aging. I still have the tracker box. by the way I had miss a day off work because of this tracker box. I paid in full in  cash of payment the van on the 6/8/2024 for $2,500
  

  they refuse to give me a title and a refund for towing it that said they would refund me ****** as they claim their system is down for both title and my refund to remind you I  Bought the car on 6/8/2024. I have the receipt to prove I pay it in full in cash of $2,5000.
  
  Sincerely,
  
  *******************

  

  Business response

  07/15/2024

  The title is being mailed out certified mail.   As far as a tracker, we don't put those on our cars, so ****************** is not sure where the tracker is from, maybe the previous retailer, not sure.   We will send out a refund for the mentioned tow. 

  Customer response

  07/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed paperwork on 4/8/24 to purchase a 2020 ********** Outlander from this car lot. They told me it was recently purchased from an auction but that all it needed was a new radiator, I talked our salesman into including two new front tires because the tires on the car looked very worn. They agreed and put us in a loaner until our car was fixed and told us it would be ready in a week. I traded in a 2012 ***** Sonic for $4k as down payment so we were thankful for the loaner. A week later I called and was told they needed a few more days, they would call when it was done. Another week went by with no contact, so I called again. I was told they still weren't finished, but not given any other information and they said they would call. This continued until May 15th. A woman in the service department said she was appalled and she would make sure I was cared for. I told her we had a long road trip to see family coming up that weekend which was why I purchased that car, it seats 7 and big enough for my 5 kids. Our loaner only seats 5. She called the next day and said she was putting it in an empty bay and it would be done the next day. It wasn't. Instead they put us in a bigger loaner. I called daily and finally yesterday was told now our car needs a new engine and also that they needed to put me in yet another different loaner car. Yesterday we met and swapped cars but after pouring over everything I called today to ask the General Manager to allow a flat cancelation. I called the first time at 9am and have called back repeatedly without getting anywhere. I no longer want to do business with a company that treats their customers this way and want them to allow a flat cancelation as well as giving us compensation for the car we traded in. We have stayed in good standing with the lender and have made the first payment as promised, I have upheld my side of the contract. Automax has not. I am also being told ******************* bought out Automax, but no one there can confirm this.

  

  Business response

  07/10/2024

  ************************* bought a 2020 ********** Outlander on April 8th of 2024. Before she took delivery she was told

  that we believed it needed a radiator along with a full used car inspection (we had just purchased the vehicle
  from auction a day prior) ******* agreed to the terms and proceeded to go through with the car deal. During
  the inspection our service department determined that the vehicle needed an engine so we ordered it and
  proceeded with the repair. We also relayed that information to ******* and she was okay with it as long as the
  vehicle was in the condition that she assumed for it to be upon purchase. ******* stated that she never
  relayed information that it needed a motor until 2-3 weeks ago from 07-09-2024 and was very upset. Our
  records show that our service writer along with management had reached out to her weekly with updates from
  the day she purchased the vehicle. We even provided her with a loaner vehicle while her car has been in our
  service department. As of July 9th 2024 we are currently putting together the new motor and installing it into
  her vehicle. We do not have an exact time or day for it to be completed but we are keeping her in the loop of
  what is going on.

  Customer response

  07/10/2024

  
  Complaint: ********
  
  I am rejecting this response because: I found out the car needed a new motor on May 28th well after the dealership had discovered the issue with the motor, I have attached a screenshot of when they told me about it. This was after calling daily for answers and getting none. I also spoke with the General Manager, ******************* on June 3rd and was told he was going to begin the process for a full cancellation of the contract. I would return the loaner and he would return the car we traded in. He promised to call me back later with details. I tried calling him later that day and the next day, June 4th. On June 4th he told me he was in a meeting but that he would call me back after and has not since then. I haven't spoken to any one from the lot until sending a reply to an automated email that was advising me to bring my car in for maintenance since it was three months since the purchase. I replied and expressed how disappointed I was in this whole situation and later that day I received a call from a man who said he was the grandson of the owner of the lot and that he would take care of this and look into what happened. He also promised either he or someone else would be calling. No one has.

   

  I do not want the Outlander. I want the cancelation I have been promised twice now. I do not trust that the car I paid for is going to be what I agreed to, I have done my part. I just want the dealership to stick to their word for once.
  
  Sincerely,
  
  *************************

  

  Business response

  07/18/2024

  I have been in contact with ************** and we came to an agreement due to the circumstances, we refunded **************.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 1/22/24 I purchased a 2019 Hyundai Tucson and was given a paper tag for 2 months which that is good but on 3/22/24 I went to the tag agency to pay my TT&L and was unable to do so because I had never received the title so I went there and explained what was going on and spoke with someone in finance and they gave me another paper tag and told me not to worry I would not have any late fees due to this was an issue on their part with filing the paperwork. So still no title so on 3/22/24 I call and ask to speak with someone in finance I spoke with a guy named *** who tells me let me look this up for you and he comes back on the phone and states I see that title was mailed yesterday 04/21/24 to you so you should get it by Mon or Tues and again was told I wouldnt have any late fees to pay. Still no title Friday 4/29/24 I called back again to see where the title is I spoke with *** again and he tells well ma'am I am not sure where your title is but I can email it to you. So I give him my email and then I print out the paperwork and went back to the tag agency where they immediately looked at me and said we CANT use that it has to be the original paperwork. So finally on 5/10/24 received. On 5/16/24 I go to get my tag and I had to pay an almost ****** penalty for being late due to the title being notarized on 1/27/24. So I returned to AutoMax and spoke to a manager named ********** explained to him what had been going on and I didnt appreciate being lied to & I did have to pay a penalty. He says I apologize and says there has been a national shortage of the paper for ************ have went through a big management change. He says I can get you a check it will be here Fri or Mon. But it doesnt make up for the fact I had to pay today to get my tag and pay extra because of your mistake but you cant get me my money today.

  

  Business response

  05/17/2024

  We are cutting the check today and it can be picked up at the store anytime after 5p today. ***************************************************************************  We apologize for the miscommunication from the store on the time frame and the penalties. We always take care of an fees incurred due to titles being held up.  Thank you for your business and understanding. 

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2022 Kia ** GT-Line on March 2, 2024, for $25,187.00 Paid cash with no financing through personal check Dealership has not provided clear car title to allow for final tag purchase and registration.When questioned, the dealership blamed the delay on the state processing. However, through personal research it has been determined they do not have a lien release on the vehicle and therefore no clear title. They should not have sold the car as having a clear title.Their only resolution after the 60-day limit was up has been to issue another paper tag for another 60 days.

  

  Business response

  05/13/2024

  We just received the rest of the title paperwork needed on Friday to assign title to customer. The title is going out today. 

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new 2023 Hyundai SONATA on April 5, 2023. Today April 5 2024, I went in for my first oil change which was supposed to be free for 3 years when I learned that I was sold Hyundai service rental which was NEVER disclosed to me. The guy at the front desk stated that I should've been told and given a discount for buying a service rental. I was NEVER told by *********************************** or any member of the Hyundai staff. I was told that there was nothing that they could do but offer me a 6yr maintenance plan at 450 and I would have to pay half. Not sure exactly the actual amount stated. I also learned that as of next week Hyundai will be under new ownership. I'm addressing the issue NOW that I no. This is definitely fraudulent business practice . My credit score was given out twice over the course of a year. i was promised free complimentary oil changes for 3 years as well as 3 years of free blue link service which I currently received. I paid for my oil change which they voided. Also, I didn't wait a year to reach out, I was just told today. FYI, A week upon purchasing the vehicle I had to bring it in because I had issues with a wobbly lower rear body part around the wheel. I also brought it back in on June 2 and left with the same issue. They put a clip on it. Don't know if it was a manufacturer issue or a result of Hyundai. All my dealing with Hyundai as of late has been unacceptable and disappointing. Yes the deal has been made but I made the purchase without relevant information being disclosed to me. I should have received a discounted prices but due to everyone negligence I didn't receive what I was due. I was told this today by an employee. When I said I was reaching out to BBB he said go ahead there is nothing they can do because as of next week Hyundai will no longer be Hyundai because they are sold. Hyundai should receive this notice while still under old management.. I want Hyundai to make it right. whatever money that should have lowered the price should be paid .

  Customer response

  05/20/2024

  ***** from Hyundai reached out me regarding the complaint in a timely manner. I signed a contract for 7 year maintenance plan,he replaced the piece that was broke on car. He also topped my car off with gas. He said nothing could be done in regards to the vehicle deal that was done. He did offer an apology as well. Im still very frustrated regarding the bad deal I was giving after finding out it was a service car ( no one told me that and it was never in any of my paperwork). Also I was told when I back up in reverse that it was a feature on the vehicle when the brakes go all the way down and thats not the case. Brake fluid is at max ***** but its still going all the way down. This has happened a total of 6 times twice in 2023 and 4 times this year. All isolated but I did let the service center know. I was told I had air somewhere in the line. I did leave a message with Hyundai for ***** to call me Friday and today. This new team of people have been great and I appreciate ***** for keeping his word and doing all he can to clean up the prior companys mess. Thank you again sir for all your help 

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  4/13/24 my 2011 Hyundai was towed in to AutoMax Hyundai in ********, **. Was assured they would look at the problem. It is now Wednesday April 17, 2024 and after three phone calls, still no answer on what is wrong with my car. I'm not getting any results. I will never buy another Hyundai.

  

  Business response

  05/17/2024

   We have diagnosed  it and are waiting on an engine to get here.  Customer has been contacted by ****** and updated.  This was back from April 17

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  As a first time car buyer and owner I am disappointed and disgusted by the negligence and deceit I have encountered with Automax. In June I purchased a used 2020 Hyundai Santa Fe from them and I loved the vehicle from day one. My parents advised that I purchase my vehicle from a larger/more reputable lot vice a smaller buy here/ pay here type dealership. Within a month of having the vehicle the turbo went out. Its expected to have some sort of issues down the line with any vehicle purchase, especially a used vehicle. However, when I took the car into the closest dealership it was discovered that there were previous error codes shown for the turbo while in the dealerships possession and they cleared them without doing any repairs or disclosing it to me. I had to come up with over $5000 on short notice. I missed work due to the issue and now have additional debt as a result. I would like other buyers to beware of the fraudulent behaviors of the dealership. I reached out to them during the process and they essentially shrugged their shoulders and left it as thats part of buying a used car

  

  Business response

  05/01/2024

  Ok, what I have gathered from talking to our service director is that if the vehicle did not have any codes on it when it was at our dealership we would not have known there was an issue, so there is no way another dealership can say that they know we cleared codes and failed to disclose an issue. That *** have been done before we got the vehicle. We would have fixed it or told the customer that there was an issue if we had known. There were no codes on it when we ran it through service.  We give our customers a 60 day warranty for this reason so that if there are things that don't show when we have it we can have them come back in and we can take care of it for them.  The customer did not use their 60 day warranty and allow us to do the work on the vehicle.  They also signed several documents that all clearly stated the vehicle was used and being sold as is.  Again the problem is said to have occured in the first month and would have been covered by the 60 day warranty and only had a $50 copay, which we could have waived.  I think they got it settled with the sales department because on April 6, 2024 they traded in said vehicle to us and bought a new 2024 Hyundai Tucson. 

  Customer response

  05/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ***** was amazing. He is definitely getting the place to where it should be. 
  Sincerely,
  
  *************************

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2017 Hyundai Santa Fe from them on December 15th and I made my first payment early. After having the car for a few days I started hearing a noise from the rear end of the car. I called and talked to the *** Car sales man and the service center. They had me bring in the car three times and couldn't find the noise. The next thing I know is the car was having oil issues and the service center said that the warranty would not cover to have it fixed. So they said they would take the car for a trade in. The ** told me that the bank were the 2017 Hyundai Santa Fe was financed at was willing to take a pay off to my understanding amount owed on the car. So I traded it in on a 2024 Hyundai Venue. Well I now find out that the ** never talked to anyone at the bank. I explained to the Bank what happened. I have tried to call and talk with the ** at ******************************* and also finance department. I keep getting the run around. No one will talk to me about this. This whole experience has been devastating for me. I don't know what to do. I want ******************************* to pay off the 2017 Hyundai Santa Fe.

  

  Business response

  04/01/2024

  The payoff check for the 2017 Santa Fe is attached.

  Customer response

  04/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩