ComplaintsforDistinctive Decor LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
************************* From:********************** Dec 11th 2023 at 2:31 PM Order #****** Item #NE0324 Candle doesn't work. Called every day; left messages, emailed, no response. my order for my Mom, ********************* Item Number Description Qty ***. Qty Shp. Qty Bck. 1. $50.00 If any items you ordered did not ship they are currently out of stock and will ship soon. You can view these items below.Distinctive Decor, LLC Phone: ************** Email: **************************************************** Web: www.distinctive-decor.comBusiness response
01/09/2024
The email from **************** was received over the New Year's holiday weekend. Our shipping manager responded and asked if he preferred a replacement for the defective item or a refund and he selected a refund. This refund was issued to his PayPal account. The order has been closed. Best regards, ***************************Initial Complaint
12/31/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Company fraudulently shipped a damaged item to fulfill order. Upon receipt of damaged item, multiple emails (with pictures of damaged item) were sent notifying company of said damaged item. Company refuses to give a refund, claiming they need the damaged item returned to the warehouse prior to refunding. Please help as this company can not be trusted.Business response
01/10/2023
We regret that ********************** item delivered on December 28, 2022 was damaged in transit. A full refund in the amount of $23.94 was issued on January 3, 2023 when we reopened following the New Year's holiday.Customer response
01/10/2023
Complaint: ********
I am rejecting this response because: the product was shipped damaged.
Sincerely,
*************************Business response
01/12/2023
A full refund has been issued to this customer including his shipping costs. All of our merchandise comes to us directly from the manufacturer and is in brand new, unused condition. If something came to us damaged from the manufacturer and we did not catch it before shipping we are very sorry. There is no way to discern whether the item was damaged prior to shipping or during shipping at this point. We have taken full responsibility for the damaged item and a full refund was given to this customer on 1/3/23. This issue should be closed.
Initial Complaint
01/04/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
placed an order for a product in which they charged me and said it would be shipped, then i get an email saying they didn't have it in stock and its on backorder and i will receive it when it arrives, i ssked for a refund and because i never would've ordered something on backorder for some day they never responded. i want a refundBusiness response
01/20/2022
This order was canceled and refunded in full on 12/29/21.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
901 W Main St
Duncan, OK 73533
Business hours
Today,10:00 AM - 5:00 PM
| MMonday | 10:00 AM - 5:00 PM |
|---|---|
| TTuesday | 10:00 AM - 5:00 PM |
| WWednesday | 10:00 AM - 5:00 PM |
| ThThursday | 10:00 AM - 5:00 PM |
| FFriday | 10:00 AM - 5:00 PM |
| SaSaturday | 10:00 AM - 3:00 PM |
| SuSunday | Closed |
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.