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ComplaintsforGuinco Service Appliance Repair
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Complaint Details
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Initial Complaint
07/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Guinco Services DFW was assigned a repair job from Whirlpool, Job ***************, resulting from our warranty claim on a Whirlpool refrigerator. The refrigerator was purchased on August 13, 2021. The claim for repair needed was submitted through Whirlpool's website, accepted and assigned to Guinco Service. Guinco informed us they would be charging us $145 for diagnosis of the problem and more for the repairs. Guinco claims we are out of warranty; in spite of the fact that Whirlpool accepted the warranty claim and assigned the repair job to them, and the fact that i emailed Guinco a copy of the sales agreement at their request.Business response
07/21/2022
BBB COMMENT SKW:
We didn't collect money from the customer- when this was first sent over there was a fee because the previous owner purchased it. Whirlpool does not usually warranty a pre sold unit but we did in this case.
Customer response
07/21/2022
Complaint: ********
I am rejecting this response because:It was NOT their decision to honor the warranty. It was instruction from Whirlpool. If I had not gone directly to Whirlpool, Guinco would have charged me money for work under warranty.
Sincerely,
***********************Business response
07/22/2022
Hello,
There was a registered date of purchase on file 03/06/21. Since there was a registered date, we asked the customer for a receipt.
The receipt that the customer provided was not one that Whirlpool will except for warranty since they purchased from an outlet store.Whirlpool did provide an authorization to get this covered and the customer was not charged.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.