ComplaintsforBudget Blinds of Oklahoma City and Yukon

• Initial Complaint

  10/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 9/20/2022 I ordered 4 automation shades from ******. We have a big bird a Harlequin MaCaw. So I called and canceled order and ordered just 2 of the automation shades by the fireplace with the black out. ****** texted that they came in on October 12, and made appointment on October 14th at 11:30am. So I had doctor's from ***** that morning and ****** texted that they were done could they come early. I didn't see text till I got home at 11:10am and my husband had to leave work for them to come in. They ruined my surprise and he got in trouble from work. He works from home. So I text her how di hook up to internet and ******* She said you didn't order that. I said yes I did, I order the home automation shades. She had her husband call me and call me again. Just to make me fill little and stupid. I tried to answer when he asked but he just kept talking over me. He said it would be atleast ****** more +hooking it up to internet would be more. At this point I just want my money back and them to come get their un automation shades. **** her husband said I will come get shades but you ain't getting your money back.

  Business response

  10/27/2022

  I am submitting our complaint response to ******************** allegations. I have attached all information from her account with us in order to back up my response. 

   

  I went to meet with *************** on 9/19/22. When I initially spoke to her on the phone she mentioned wanted roller shades that are motorized. I make notes while on the phone and while with a client in case I have to go back and reference. When I met with *************** and her husband they looked at cellular shades as well as roller shades and got quotes for both motorized and non motorized. Motorized means the shade comes with a motor and a remote. There was never mention of being able to operate their shades with an app. They ultimately decided on blackout roller shades for 4 windows. I reviewed the order with ****************, also letting her know that by law I have to wait 3 days to place the order incase they change their mind for whatever reason. Once the order is sent to my manufacturer, there are no take backs. This 3 day wait period is for both us and the customers. **************** said she understood, and paid in full. $2726.66.

  The next morning I got a text from **************** stating she is so sorry, her husband is very upset with her for ordering the shades and she needs to cancel. I cancelled the order, refunded her payment and sent her a text showing I did so. I was then accused of double charging them. I sent her a screen shot showing they were not double charged and she said okay. A few hours later I got another text asking for a quote for just two of the windows. I quoted it, sent the quote to her to review and she responded "please move forward with these 2".

   

  The day of the install (10/14) my installer and myself were running ahead of schedule so I texted **************** asking if we could come by about an hour early. I got no response, so we still went to her home. When I rang the doorbell Ms. ******* husband answered and said "she's not here, she's at the doctor". I asked if we needed to wait for her to be here to install and he said no, come on in. After we installed the shades my installer went over how the shades operate with the remote, he said everything looked great and we had him sign off on the job. Before leaving a job (or an initial appointment) I ask my clients if they have any other questions for me. The husband replied no. So we left. 

   

  A few days later (10/17) I got a text from **************** asking about the remote.  On 10/18 I got another text asking how to hook the shades up to ******* I let her know that was not a service she ordered and she immediately got defensive stating "I paid $1700 for them not to hook up to any smart device? Why didn't you tell me that?" and then another text "and they don't even fit window correct. I could have measured and done that". I was responding to the first text when the measurement text came in and I let her know that was an additional service and she never mentioned wanting that. I then apologized for any confusion. Once I saw the snarky text about the measurements I called her. **************** was angry and defensive the entire conversation, throwing out insults as I tried to explain to her what she ordered. She then told me "I've never bought blinds before...how would I know to ask for that?". I let her know when clients want to be able to operate shades in their home with an app that is usually the first thing the mention. I apologized again for any confusion and told her I'd check with my manufacturer to see if we could add it after the fact. She continued to be nasty so I ended the phone call letting her know I'd get back with her ASAP. 

   

  I let my husband (co-owner) know what happened and he said he would call and talk to her. During their conversation she stated she wanted blinds that "went up and down". He explained to her that's what motorization is/does. She then told him she asked for the app to operate the shades via her phone. He let her know that we could order the part for her to be able to do that and what that cost was. She did not want to pay for that and said he could come get the shades and she wanted a refund. He explained to her that is not how it works, we ordered what you requested. You signed off on it. ****** went over the order with you and you approved the order. You will not get a refund. **************** then said we took advantage to disabled military and she would call the BBB and he said okay. 

   

  I am not sure what surprise **************** is referring to that we spoiled as her husband was involved in the initial appointment. Her story continues to change depending on who she speaks to. With me she did not know to ask for the app. With my husband she did ask. On this complaint she "ordered 4 automation shades". I got a text from her the evening after she spoke to my husband stating "Well my husband and I both said we wanted blinds with home automation!! Not sure how you could misunderstand that".

   

  We are more than willing to work with customers, especially if there is a mistake on our part. Mistakes absolutely happen, which is another reason why I make notes of everything and go over everything on an order before we take payment and have the client sign off on it.  We do what we can do make it right. It is clear from ******************** tone, and words from the beginning she knew she was in the wrong and wants someone to blame. 

  Customer response

  10/28/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  I attached the phone call that just went to voice mail. And never received call back. This was day of installation.  My husband is a nice guy, he let you in to install shades out of the goodness of him. But he did tell you that I was at doctors appointment. At this point you all should have waited. Because I didn't answer text due to being in doctors appointment and you even said you went on over here, even though I didn't answer you in the text (Due to being in doctors appointment). Then you asked my husband (knowing he didn't want the shades when I called and canceled the 4 windows) while he is working,  not knowing anything about shades because he thought I canceled them. He let you in and sign off because he figured you and i had discussed you coming earlier. But you and I didn't discuss anything, you had just text me and didn't get response so you came to my house anyway. I noticed he just signed the paperwork you attached and didn't circle any of the questions (yes or no).

  I also attached a screen shot of a paper you wrote estimate and sizes. I had never seen these. Also when I called you back I just wanted to do the 2 windows.  I paid full price on phone. Everything should have been done the same and that includes automation. For the internet.  We did tell you we wanted that. When you're husband called and kept twisting my words and over talking me when I tried to answer.  He kept saying you wouldn't make a mistake.  I am one to tell you we are all human and it is ok to admitted to making a mistake.  I have done plenty in my time.

  The entire point here is I wanted the internet/ the automation.  As you all call it the gateway.  And when you texted me about gateway.  I had never heard that with shades,  I just new gateway is a computer.

  I am willing to keep shades if you all are willing to install the ****************** to the shades at no additional charge. 

  
  Sincerely,
  
  *************************

  Business response

  11/03/2022

  Thank you for giving us the opportunity to help the client resolve this.

   

  We are willing to help the client achieve their goal of operating their window treatments via an app. This option that has a cost, and we have to cover our cost. We are here to help the client with their wants, but the client has to understand they have to pay for the options they want. 

  
  

  This is our final offer for the client. 
  

   

  As I stated before, we are more than willing to work with our customers. ******************** original order did not have a gateway to use the app, neither did her second order. She did not pay for this service. Like my husband and I both told her over the phone, if she wants to add that service on there is a cost for the device and and setup of the device. If she does not want to pay to add that service that is also fine, but we will not be giving her product for free. 

   

  *************************

  Customer response

  11/05/2022

  
  Complaint: ********
  
  I am rejecting this response because:

   

  *****************************, keeps saying I want them for free, but your husband was more than willing to come get the shades and he stated "and you will not get your money back"!  Now that isn't nice , I never told your husband I wanted shades that go up and down. They all go up and down.  We wanted the Automation blinds. Your husband would not even let me talk. He just kept worshiping your memory. And he wanting to keep my money. A lot of people around here said you all lie and cheat customers, now I wish I would have listened. Praying this will help someone else from falling for your lies. **************** never went over the 2nd transaction because I was driving and my daughter was with me. **************** charged me ****** x2 for the 2 shades in the living room on the first invoice, with the 4 shades. And on the new one she charged me  ****** for 1 shade and ****** for the 2nd shade, both in living room and same size window. Which was *******. **************** used the top 2 prices off the old invoice changed them a little and over charged me. This is very scary you could take advantage of a family like this.

  Attached are the invoices. 

  Final offer: I want my money back please and you can come get your blinds.
  
  Sincerely,
  
  *************************

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