![](https://m.bbb.org/prod/ProfileImages/2023/cea1ef76-4834-4692-807d-8ac655031173.png?tx=w_150)
ComplaintsforEdmond Plumbing, Heating & Air Conditioning
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In May of this year I paid this company $920.00, over $600.00 of that was to install a whole house instant hot water recirculation pump. It worked in the kitchen and 2 other faucets but not in the most important place, being the shower and master bath. My calls to them resulted in them sending out different techs on two more occasions, but they did not fix the problem. The last two techs did not now why it did not work in the bath, saying that sometimes these things do not work properly.I wish to have this resolved, either by it being fixed or a refund of my money.Actually, I asked the receptionist by phone to have the owner call me but that never happened.Thanks and amen!Business response
09/21/2022
The customer's invoice for the hot water recirculating system install was actually $445. On both visits by our service technicians the system was indeed working; however, the customer has unrealistic expectations. The hot water was reaching the shower & master bath within approximately 30 seconds, but the customer expects it with a few seconds. The owner did attempt to reach **************, but the phone call was not answered.
Customer response
09/21/2022
Complaint: ********
I am rejecting this response because: My expectations are not out of line. I had this system in my house in ***** and had instant hot water in the bathroom and shower. So why do I have the instant hot water in the kitchen and not the bath? And if the owner called, he did not leave any message or I would have responded. I guess I am stuck with what I have. Just as a further note, my son installed himself the exact same pump in his house in Calif. and it worked for him in all the faucets, including his bath upstairs.
Sincerely,
***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.