Business ProfileforSouthern Comfort Homes

Home has 1 year ******* warranty. 1-6-24 emailed Prohome about 1-4-24 alarm going off/ Cyclone Septic. 1-9-24 float failed/replaced. Cyclone struggled engaging the power disconnect after service.Mid Jan called Cyclone about overflow alarm/one sprinkler working. Cyclone denied service call and said wait until second sprinkler thawed out.1-26-24 message left on Prohome Emergency line 11:33pm/non flushing toilet. ***** contacted Cyclone/no response. Homeowner left message with Cyclone/call back received 12:22am. Cyclone denied service due to rain/dark/no after hours service. Cyclone advised 2 days before tank overflow would happen/apt made **** @9am.Due to history of septic failure homeowners left ******** at **** 2am to home. 33 calls made checking status of home/messages to Cyclone and Prohome requesting immediate help between 2-5am. 1/26 11:53 pm PHONE LOG: 13 MIN FACE TIME CALL OBSERVED WATER COMING IN UNDER TOILET SEAL. WATER INFILTRATION STARTED A FULL HOUR BEFORE SOFTNER REGEN DOCUMENTED BY CULLIGAN SYSTEM.5AM Homeowner checked system/no alarms/no pumps working. Homeowner pushed power disconnect all the way in and made connection/system powered up alarm/sprinklers came on.Homeowner talked with Prohome 7am advising system had emptied for 2 hours. The system completed draining before the 9am Cyclone Septic visit.Cyclone arrived 9am. Homeowners informed the tank had emptied for 4 hours and sprinklers shut off. Cyclone and homeowners inspected power disconnect/ pressing the disconnect caused the power to shut off spontaneously. Cyclone pulled and reseated multiple times and got the power back on. Cyclone/power disconnect not their responsibility. ******* advised the clog released was due to overfull tank and nowhere for solids to go. On **** at 9am Cyclone employee/ both homeowners witnessed first hand the power disconnect failing when touched.Builder denied warranty by obtaining letters in writing stating system working on inspection.