ComplaintsforTopgunrh Ponies and Ranch Horses
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Complaint Details
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Initial Complaint
08/03/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The pony mare they sold is not what they said she is the third ride out. She bucked me off.. the seller was well aware I am disabled, and she still misrepresented the ponyBusiness response
08/09/2023
There were numerous videos and pictures presented prior to purchase. The option was given to come try in person prior to purchase and that option was waived. We had a conversation about how the pony needed to be fed and that she had been in a dry lot not on green grass. The buyer didnt do anything that was suggested and now wants to complain. Sales are final and that was also discussed prior to purchase. Buyer shipped pony to ******** from ******** and changed feeding program. Pony was good on arrival but changed after in their care.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.