Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asked ***** for an estimate on fixing his messed previous job. He told me it would be 3800.00 and parts would be 2200.00 of it and that he needed half the parts money upfront to purchase stuff to do the job. How I had his word he would make everything right . I gave him the cash for it and he never returned to fix what he said he would. He is one sorry low down piece of ****. He wouldn’t even be allowed to have freedom and needed put back in prison where he came from.

  Business Response

  Date: 03/10/2025

  Thank you for sharing your experience. We take all concerns seriously and are committed to addressing them. However, after thoroughly reviewing our records, we do not have anyone named ***** employed with our company, nor do we have a record of your information in our system.
  We understand how frustrating this situation must be, and we recommend reaching out to local authorities if you believe you’ve been the victim of fraud.
  

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into the property in April of 2022 a deposit of ***** was required for move in. We moved in and stayed the entire year, when it was time to move out we did extensive cleaning to the house to make it look the same as when we had moved in. They sent a list of all the required repairs back to us and conveniently found ways to spend all of our deposit except for $75 When asked about why charges were given to us or pictures showing damages they refused to respond and show proof of charges. They responded one time and havent heard back. There is no way they actually paid out the total amount. They create fake charges to take your full deposit. No proof of receipts just emails saying I owe money.

  Business Response

  Date: 07/16/2024

  It is the tenants responsibility to write down any imperfections of the property at the time of move in so that you are not charged for them at the time of move out.  If something is notated on the move out condition form that is not notated on the move in condition form, we can safely assume that it is tenant caused damage unless it is normal wear and tear. We utilize the MOVE IN / MOVE OUT inspection form that you signed at the beginning of your lease for any existing damages and defects so that you will not be responsible for it when you vacate.   Homeworx policy states that; you must give the property back (close as possible) in the condition in which you received it. The carpet was brand new and replaced right before the tenants moved into the property.  The carpet had to be repaired at the entry to the upstairs front bedroom as it was damaged at the time of move out.  The home was not clean when the tenants vacated, therefore, the cleaner had to be sent out to clean the interior of the home.  The carpet was not professionally cleaned when the tenant vacated so we had to send the carpet vendor out to clean the carpets.  There were items left in the backyard to haul off, air filters were not replaced with new ones, and there was grass in the flowerbeds that had to be removed.  A plumber had to be sent out as the tenants reported that the pluming cleanout was overflowing in the yard.  The plumber pulled back feminine products in the line and since this was a tenant caused charge, the cost of the plumbing invoice was also deducted from the tenants security deposit as the homeowner paid to clear the line the first time, only a few days before.  Lastly, a security deposit accounting report is sent to the tenants with deductions as well as photos of the property that were taken at the time of move out. 

  Customer Answer

  Date: 07/16/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  They want me to document with proof of pictures or purchase but when I request the same docs from them they deny. I am aware that they spent money to bring the property back to move in condition but I have yet to see actual pictures of the carpet, proof they paid a cleaner (the carpet was cleaned when we moved out) proof the carpet was actually repaired or even damaged in the first place. 
  

  I find it interesting that they found just enough things wrong to eat up my whole deposit. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/18/2024

  Tell us why here...We previously provided invoices to the tenant for the make ready work that was performed at the property which included the interior cleaning charge as well as a link to all the move out photos.  We also sent the tenant the invoice from the carpet vendor for the carpet repair.  Per the move out instructions that were sent to all tenants on March 4, 2024, when they submitted their notice to vacate, the carpet cleaning receipt must be left at the property on the countertop.  The move out inspection report notated that there was not a professional carpet cleaning receipt at the property at the time the move out inspection, therefore, we sent the carpet cleaning vendor out to clean the carpet.

  Customer Answer

  Date: 07/19/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  I was never shown what was repaired, there was no damage to the carpet caused by me. Im aware I was charged but I want to see what I was charged for. No pictures show any damage. I have videos of the house the day we left I cant find any carpet damage. 
  

  The contract also states 250 for carpet cleaning fees I was not charged 250 for the carpet cleaning. 
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to establishment not having the key to their own property and not providing a key for us as residence they have now added an additional 45$ fee for not having access to the residents for the second time. We made sure to have someone present for them and no one even knocked.

  Business Response

  Date: 02/13/2024

  The tenant was aware of an inspection being done on the home. The tenant is aware the tech must have access to the home or there will be a charge if that is not able to be done which is stated in the Lease. The tech went out on 1/29/2024 and stated they knocked on the door and no one answered. The tech stated the key he was provided did not work on the door of the home. He noticed there was a keypad, and the tenant provided a code to get access to the home. We have been in communication with this tenant which has been attached. We will not be charging the fee. 

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We need Homeworx to return us the full deposit fee.We hired homeworx to manage our property which is ***************************************************. The tenant run away at the end of November 2022, and used a fake check to pay for the November rent. So we lost one month rent, which is $****. Then Homeworx quote the fee for repairing the house is $****. And they only returned us $****. They kept the remaining $***. They said we can't get the remaining fee from the deposit even we lost one month rent ($****). This $*** is their profit. They can only give us the repairing fee they quoted. Actually, our property is full of trash. The entire wood floor in the bedroom, two living rooms are fully damaged. Many plants are dead in our back and front yards etc. The property is in a very bad situation. We spent more than $****** to repair it. We ask homeworx to return the remaining deposit to us. This is not their profit.

  Business Response

  Date: 02/27/2023

  The owner took the property back when the last tenant vacated.  The tenants last months rent check came back as insufficient funds according to accountings email to the owner that I attached.  The homeowner let us know that he had someone else to do the make ready repairs so we sent him what it would cost us to do the make ready which was $**** from the security deposit.  I looked at the security deposit ledger and there was also an invoice from our attorney that was deducted from the security deposit to file eviction on the tenant.  There was $*** left of the security deposit after we sent the $**** for repairs to the owner and the attorneys invoice amount was deducted.  The remainder of the security deposit ($***) was forfeited to Worx Property Management as we retain ownership of forfeited deposits of any kind.  This is per the Property Management Agreement.

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved from Texas on 9/8/2022 to this address. The property manager met me at the property and did a walk through of the property prior to handing over the keys. Keep in mind, I have had my deposit paid for 2 weeks at this point AND this property has been listed for 2 months. We arrive and the backyard is trashed with garbage and belongings from previous tenants or owners. People with dogs or children (which I have dogs) would be unable to let them use this backyard until it is cleaned. And now I have to clean it? Both the front and backyard are overgrown and not well kept. The floors needed swept and mopped(which I did myself). The AC was not working. The water heater is broken. (Among other items) Now, I was expecting a MOVE IN READY home. Not a bunch of things broken and not working when this company had MORE than ample time to prepare the property correctly. So now. My first night in my new home I have to sleep without AC. Because it was unable to be fixed this evening. Now is the maintenance manager helpful and working on this issue - yes. And we did fill all this out on my walkthrough paperwork as well with the property manager. BUT it should never have been an issue to begin with. Why is someone not ensuring these properties are ready for people to live in? I can look past some dirty floors or an overgrown yard, but collectively this is completely unacceptable. I would like an answer and a solution and for you to be aware of what happened. Please make this right. Thanks.
  

  Business Response

  Date: 09/14/2022

  We have received the complaint and the issues presented will be addressed immediately. It was not our intent to provide such an experience.Rest assured Homeworx will get this rectified and it will not happen again.

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our family signed a lease with Homeworx in June of 2021 at which point we did a video walk though of the property before we moved ANYTHING in. We paid a deposit of $1695. We notified Homeworx on May 17th (45 days prior to lease expiration) as required by our lease. We vacated the property on July 4, 2022 and paid an additional pro rated rent through July 5th in the amount of $282.52. On August 2, 2022 we received the security deposit invoice keeping the entire $1695 and adding on an additional $1065.94. They charged us for damages that were not only on the move in inspection form, but I sent them photo evidence that we did not cause this damage. Move out instructions state $250 will be charged if carpet is not professionally cleaned. We did not have the carpet cleaned and expected to be charged $250. They charged us $325, then decided the entire carpet needed to be replaced as it "had 4 years of life left" There is no way that carpet was one year old when we moved in. I have pictures from Oct 2021 and April 2022 showing the carpet is frayed, worn and has NO PADDING underneath. So they charged $1178.44 for new carpet. $655 for cleaning, and I left that place SPOTLESS! Window *****, baseboards, fridge, bathrooms, counters, mirrors, widows, it was ALL done! I have tried to reach out to them several times and they keep putting it off on the owner, yet advise me if I file a lawsuit in small claims court it will be against Homeworx, not the property owner. So WHY IS HOMEWORX NOT RETURNING MY MONEY? And charging and EXCESSIVE amount of FRADULENT charges? I have sent them a demand letter for refund within 3 days or my next step is small claims court, of which I will file for the maximum allowed by law, for bad faith damages, fraud and whatever else. STAY AWAY FROM THIS COMPANY AT ALL COSTS!

  Business Response

  Date: 08/17/2022

  We apologize that you feel as though you have been fraudfully charged on your security deposit. The security deposit charges are determined off of the move in sheet you filled out and signed at move in. We have plenty of photo evidence proving that the house is in fact not spotless and in any case, not clean at all. I do recognize that the carpet throughout the house was not in the best of condition, however, you were charged for the master bedroom as it was stained beyond repair. We do have in our lease that you will be charged $250 for carpet cleaning; which you were charged. The reason it was extra was because they had to use enzymes to get the smell out of the carpet, which ultimately did not work as is why we replaced the carpet in the master. Worx Property Management contractually represents the homeowner in small claims court, but it is not the companies property and we do not make financial decisions on the owners behalf. We hope that the 3 parties can come to a fair agreement before anything is filled in court.

  Customer Answer

  Date: 08/17/2022

  Complaint: ********
  I am rejecting this response because: The stains in question in the master bedroom appear to be from the foundation INTO the carpet, when we moved our California King that had never been moved before, the stains were VERY bright.  The back patio, near the master bedroom leaked when it rained so its possible that is what happened under the bed.  Our bed is a platform bed, so there was not any space to store anything under it.  If there was a smell, it was from the "house" not us.  We didnt have any pets so the only smell you could be referring to is the smell from those two stains.  I can accept the $250 for the carpet CLEANING and even the additional for the enzyme treatment. What we will not accept is Homeworx keeping our entire deposit.  I have reached out SEVERAL times to them via email and NO RESPONSE.  Once I filed a complaint with BBB, I miraculously hear back the very next day. With the exception of cleaning the carpet that house was clean and NO WHERE in the inspection report done BY Homeworx did it say the house was "dirty" the items listed as needed attention consisted or MOSTLY NORMAL WEAR AND TEAR. Scuffs to the doors, baseboards, etc.  Overall CLEANLINESS of the house was not marked as incomplete.  We paid $1695 we are willing to come to an agreement on the $355 for carpet cleaning.  Leaving a balance due to US of $1340 from Homeworx.  If that is not agreeable, then the next steps will have to be taken.  If we are forced to file suit against Homeworx will ask for the full $1695 including damages and costs.  I would think as long as JR ****** has been in business he would not let $1340 ruin his reputation.  Based on the NUMEROUS complaints and reviews I have read in just the last few days about Homeworx, it appears this is "normal business practices" but at some point the line has to be drawn.

  Sincerely,

  ****************************