ComplaintsforBella Strada Salon and Spa
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Complaint Details
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Initial Complaint
05/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Contacted Bella Strada on 5/18/2022 about my $50 gift card. Even though their computer system shows that the card exists and has not been used, they will not allow me to use it since it is more than 5 years old. I asked to escalate and speak to a manager. They told me to email.5/19/2022 - Emailed to ************************************ and ************************************* (letter included below asterisks).5/19/2022 - Received phone call message from **** (owner according to LLC) at Bella Strada. When I spoke with him, he said that ******** State Law has a 5 year statute (not so according to my understanding of the legislation that I had sent them with email - I am not an attorney). I don't want this to happen to other people. Please give guidance. Thank you!**********On May 19, 2022 at 9:18 AM ***************** wrote: [portion of my letter to them]Hello, I spoke with ****** yesterday about a $50 gift card I received several years ago that got lost and I found it just recently. I was quite upset to hear that Bella Strada would not honor an UNUSED gift card that still shows up in your system as UNUSED......From my understanding, if someone has a gift card that was purchased, the business (regardless of ownership) still needs to honor the full amount.I have attached ******** State legislation (House **** ****, law codified in the ******** Statutes as Section 795 of Title 15) that agrees with this. Please reconsider your stance and allow me to use my gift card.Of importance is Section 2, Part C of the Act that states "C. A gift certificate sold without an expiration date is valid until redeemed or replaced." Req. No. **** Page 2 Section 3 of the Act also maintains that if the business is still open, the gift card or certificate holds the value even if the owner has declared bankruptcy and should be honored by the issuing business.Please reply back to me via email and let me know when I can utilize the full value of my gift card, given ******** State Law.Business response
05/27/2022
BBB COMMENT BY STAFF SKW:
Business was taken over in Jan. **** gave us 5 years of funds before gift cards. We did give her the 50 dollars back as a check and we refuse services. This card was purchased 8 years ago
Customer response
05/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Contact Information
3224 S Broadway # 100
Edmond, OK 73013
Business hours
Today,Closed
MMonday | Closed |
---|---|
TTuesday | 9:00 AM - 7:00 PM |
WWednesday | 9:00 AM - 7:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | 9:00 AM - 7:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.