ComplaintsforArbor MD
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/02/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On 9/14/21 I paid for a renewal of an annual treatment program that was to include seasonal applications of deep root in and trunk injections. I purchased it the year before and they did peform the seasonal treatments. This year however, they did one treatment on September 17 and another in February 2022 but I have not had any treatments since. I contacted them in May and they did text me back and say that they would be doing a treatment in the end of June. They did not and I started trying to contact them about the middle of July via, voicemails, texts and email and they have not responded. I paid $1296 on my credit card and have not received half of the treatments and no communication from the company. Apparently, they are stealing the rest of my money. I do not know how to get it back or get my treatments since they will not communicate. I have a paper showing the agreement made in 10/20 but there was a discount for paying it all up front. I have a credit card statement showing the renewal amount on 9/14/21 but they did not provide me with any receipt at that time since it was a renewal.Initial Complaint
05/31/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I purchased three trees from Arbor MD and on March 11, 2021 they were installed. One tree has since died and the other two were installed crooked and I requested one of those to be corrected along with them all to be treated for some sort of fungus. All three trees are guaranteed for two years. I have requested the redbud (tree in my front yard) be replaced since it is dead. I have also asked for a refund on the tree since it has not been replaced. The HOA President resides on my street and has asked that the tree be replaced multiple times. Ive emailed Arbor MD multiple times but the most Ive received is you may be reimbursed.Initial Complaint
05/23/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On August 6, 2021, I paid Arbor MD for 5 total bag-worm treatments that were to be done 3 weeks apart, beginning on August 6, 2021. They did the first treatment that day, and returned for the 2nd treatment on August 27, 2021 and never returned. I attempted to contact the business on numerous occasions via ******** messaging, text, and phone calls. I was given multiple excuses with each attempt at resolution. I was always told that someone would be out shortly, or that I should expect a call back. I have screen shots of all of my correspondence with their business. The work was never done and I was never refunded the money. I have since learned of numerous other families that this owner has done the same thing to. It is shocking to me that Arbor MD is still in business. The owner is committing fraud and deceiving innocent people out of their hard earned money!Initial Complaint
03/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On July 13, 2021, I paid Arbor MD $820 for "integrated Pest Treatments every 3-4 weeks for 5 treatments and I haven't heard from them since. I am retired and on a fixed income and, not sure, but this has the appearance of a fraudulent scam of an ******** senior. I have called and sent texts and had no reply. According to the Better Business Bureau site Arbor MD has an "F" rating due to multiple complaints similar to mine from people who paid in advance and never received their lawn treatments. I suppose a class action suit and trip before a judge in small claims court is next step...unless they have an ounce of integrity left and care to refund MY money!Business response
03/18/2022
BBB COMMENT:
We have received a lot of spam from one individual who filed a dozen complaints with people we never did business with. They spam reviews us.
Customer response
03/19/2022
Yes, I have a receipt from *************************, Owner of Arbor MD, dated 7/13/21, that lists the following services and charges:
Restorative Systemic Treatment $280 Completed
Systemic Trunk Injection $220 ******************************************************* every 3-4 weeks x 5 $880 *** NOT PERFORMED ***
I also see on Arbor MD web site that they claim to be members of BBB, yet BBB denies membership and has assigned a BBB rating of "F"....Isn't this fraud, or at least false advertizing intended to mislead the public?
Thank you for your assistance.
Customer response
03/21/2022
I have in my possession an estimate prepared by *************************-owner Arbor MD dated 7/13/21 for the following:
Restorative Systemic Treatment $280
Systemic Trunk Injection $220
OR the above plus ************************** trees and yard "Every 3-4 weeks" x 5 for a total of $880. Because I inquired about a Veteran/Military discount, **************** knocked off 10% and charged my credit card $792. Unfortunately, we have not seen him since and the treatments every 3-4 weeks x 5 were never performed. I have my credit card statement confirming a charge to Arbor MD ****** ** for $792 on July 13, 2021.
Additionally, the estimate also has a BBB Accredited Business logo which I always look for before doing business with any company, and apparently Arbor MD has no such accreditation.
I feel I am owed $342 which represents the estimate for 5 additional treatments after the above $500 less 10% discount.
Thank you
Initial Complaint
01/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Prepaid for quarterly tree service, fertilization and insect control, in early 2021. They have not been back for months. I have attempted to call the business number but no one answers and have left many text messages which are ignored. There are numerous poor reviews on social media...all with the same issue. They need to refund money paid for the fall 2021 service and spring 2022. Paid $1512.00Initial Complaint
12/13/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Back in September 2020 I paid $440 for services to treat bag worms. Cost was actually $220 but they upsold me on 2 additional treatments for an additional $220. Problem is they never came back and were not answering when calling. I did start texting with owner and he blames an old employee for making promises on a refund. He then said he would refund my money, but after multiple efforts by me (that you will see in text message chain) he has yet to refund my money. I paid an extra $220 for extra services that were not provided. All Im asking is for my money back from that
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.