![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforDeer Creek Water Corporation
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My yard keeps flooding causing the cover to come off attacking wasps that I am allergic too. When I call I am told this is not an emergency and call back on the following business day. Well I didnt see this until Friday when I arrived home so I have to risk getting stung because she doesnt honk that this is an emergency???Business response
06/10/2024
Dear Sirs:
On Friday, 5/31/24 at approximately 7:46 pm I received a call from one of our customers on our ******************** Emergency call number. The customer stated that her water meter can lid had floated off (we have been experiencing heavy rains in our area of ********) and she wanted someone to come put it back on. I asked her if she had good water pressure and service in her home which could indicate a leak or broken water main. She stated that her water pressure was good. She then said that there were wasps around the water can. I told her that the lid being off was not a water emergency but she could call on the next business day and we would put the lid back on. She then said "the last time I called you sent someone out immediately." I told her that if this was reported during business hours I could send someone out to put the lid back on, but this was not an emergency since she had good water pressure and supply in her home, and I couldn't send an emergency crew out just to put her lid back on. She then asked "Well just what am I supposed to do about the wasps around my house?" I told her that she should be able to purchase wasp spray and she hung up on me. She NEVER said anything about having allergies, but as a rural water supply we really have no obligation to remove pests from a customer's yard. Our responsibility stops at the meter can which is out by the road. We cannot control whether or not a customer has wasps, bees, spiders, snakes, frogs, mice, etc. She never called our office back - apparently just contacted you.
Sincerely,
***********************, Manager
Deer Creek Water Corporation
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.