Business ProfileforNext Level Pergolas, LLC

In May of 2022, we contracted with Next Level Pergolas to replace and re-slope the polycarb roof on our pergola so that it would drain into the gutter on the house rather than into the middle of our outdoor living area. They were clear at that time that they were very busy and would not be able to get to us until August. We agreed to this, and in early August, they arrived to swap out the roof. The work appeared to go well, but they packed up and left before I could really give a thorough inspection. I asked if they had re-sloped the roof, and ***** stated they had. I asked if he had tested to make sure the water was flowing into the gutter. He said he had. This was my first indication that he might not be being entirely truthful, as there was no water present on the ground, and my hose did not seemed have been used. There was absolutely no change to the structural components that would indicate re-sloping. I gave them the benefit of the doubt that perhaps the water had already dried, and I just couldn't see the evidence of the re-sloping from the ground. The next time it rained, it was clear the issue had not been solved. I contacted *****, and after 2 months of him being dismissive, he made good on his agreement to come out and "fix" the issue on November 29th of last year. He did not fix the issue. He tacked on a few inches of roofing to the existing plastic and snuck off without letting me verify the work. Once I realized he had left, I went out to test it, and he had actually made matters worse. Because he tacked the plastic on top of the existing plastic, water now pools on top of the roof rather than running off. He has refused all subsequent communication. Attached you can see examples of Next Level Pergola's work and the owner, *****************************, commitment to customer satisfaction and to his own 2 yr Labor Guarantee.