ComplaintsforAll Seasons Builders LLC

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  September 23, 2021 I paid Matt Burrows owner of All Seasons Builders LLC a deposit of $4184.70 to begin the job that was supposed to start October 18, 2021. During that time I suffered a pulmonary embolism that required me to be hospitalized for approximately three weeks. I had three relapses that required hospitalization. I called Mr. Burrows to reschedule for second week in December. I texted Mr. Burrows on November 18 and asked him if he would be ready to do job in December. He wrote me the following "With the temperatures low the paint will not cure correctly. We can do everything but paint, or we can wait, that is up to you." I then texted him back " Let's wait until Spring then." He said okay sounds good. On February 9, 2022, I texted him again. He said he will begin around the end of May, approx May 28th. On May 31,2022 I again texted him. He said it would be sometime in June. It was July 6 before he actually started the job. He told me via text that I would have to pay 13,749.75 - original cost was 9,565.05. He said it was due to high building materials and gas prices. He also told me I had to pay two cancellation fees of $2400 dollars. First of all, I rescheduled. I did not cancel. He never discussed cancellation up front with me when I rescheduled the job. I wanted the job done and reluctantly agreed to the new total of $13749.75. I texted my concern after he installed the screen. Most of them looked damaged. He got very angry - and I was very angry so he quit the job half finished and refused to refund me my money or even a partial amount. He left trash in the yard and piled the material on hot concrete in my driveway and left. I am into the project, a total of $11809.52. I feel like I deserve at least half back since he did not complete the job. I'm a 67 year old widow on a fixed income and with a heart condition. I reached into my home equity to pay for the job. I'm now left with this horrible mess. Any advice is welcomed. Thank you. **************

  Business response

  07/28/2022

  Business Response /* (1000, 5, 2022/07/20) */ We had an original schedule date of October 18th. As with all construction it was explained this was a tentative date as we can not control the weather nor supply chain. 3 days before her project was about to start she asked if we could reschedule for December. We did this for her costing us 3 days of being without work and purchased materials for her project would be sitting and unable to use at time of project. She then text 3 weeks later asking how it would go in December. We explained we will do everything but paint as it will not cure correctly in freezing temperatures. She stated that she would like to wait again. Trying to help the customer we rescheduled again. This time costing us 4 days of work. We had her on the schedule and she attempted to reschedule again. We explained she was next on the schedule and would cost us again. She stated go ahead with project. We sent over a new estimate with updated pricing. She texted and stated she could not afford that and requested her deposit back. I explained to her deposits are there in case of cancelation and for start up materials, but due to the unfortunate circumstances we would give her partial back. She said that will not do and she is calling her attorneys. She then later texted and called apologizing and wanted to continue with the project and signed the new updated estimate with cancelation fees added on the estimate. We started project and our company offers a smaller deposit with progress payments. Instead of the usual half down and half upon completion. At the half way point in which screens were up at this time. We asked for inspection of work and a payment. She proceeded to make a payment telling us she had inspected the work and was happy with the progress. We continued to work for 3 more days. Then over the weekend she text stating she would like to not proceed any further till we had a chance to talk and wanted me to come out the next day on Saturday. I explained I was out of town for the weekend and will be there Monday morning to discuss her concerns. We showed up rang the doorbell with no answer. We waited around for aprrox 20 min having a conversation with her neighbor and all. She still had not come out. She had stated for us not to proceed any further so we grabbed our tools and tried to go work somewhere else for the day. We found something to do and as soon as we got there she texted for an update. I stated you asked us not to proceed any further until we could discuss your concerns. We tried this morning with no answer to the door. She then proceeded to call me a liar and that we never rang the doorbell and just got there picked up our tools and left and she wanted us there right now to discuss this. I explained I cannot come right now as we are working, but I can later in the afternoon between 3 and 4. She then proceeded to tell me again that we never attempted to contact her and if we don't come right now she is calling her attorneys. At this point she has asked us not to proceed any further and that she is contacting her attorney. So at this point she has kicked us off the job. We still had materials spread out for paint and some misc scrap material lying around her house. I did not want to leave her house in this condition. I went to her house to stack her materials and clean up even though she had kicked us off the job. In which she continued to Barratt me while doing so. I asked her if she would like me to leave or continue to get her yard cleaned up, but I can't do it while you are yelling at me. She continued with her barrage of insults and threats. In which I explained I would not continue to pick stuff up if she continued to insult and threaten. She continued to insult and threaten therefore we could not continue cleaning up. I have receipts for over $6000.00 in materials plus $2400.00 in fees. Plus fuel for 7 days to and from the job. All materials were left with her. I have all the text messages and paperwork to back up my statements. (please see attached) Consumer Response /* (3000, 7, 2022/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have decided not to pursue my complaint. The contractor did not fulfill the contract but I feel the matter would just escalate and neither of us would come out unscathed. I've chosen to cut my losses and let leave the matter to a higher power. Thank you for the speedy attention to my complaint.

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