ComplaintsforQuality Heating & Cooling, LLC

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  July 14,2024 Purchased a new HVAC system. Was installed on July 15,2024 A loud popping noise was heard after install in the inside air handler unit.They thought it was a plenum issue in my manufactured home duct work. The duct work is not the issue,it is the air handler that is the issue.They Have been out 5 time since install to resolve this. As of Aug.9,2024 it has not been resolved. Still waiting on a resolution. ******** thinks everything is ok. I disagree.

  Business response

  08/12/2024

  Hi Ben, 

  We apologize for the inconvenience you've experienced with our service. This is not the standard we strive to uphold. We understand your frustration with the multiple visits, and we appreciate your patience as we worked to resolve this issue. However, we are pleased to inform you that as of today the issue has been fully addressed. If there's anything else we can assist with, don't hesitate to reach out. 

  Customer response

  08/15/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Friday Mar 1, 2024 I signed an agreement with Quality Heating, Cooling & Plumbing, QHCP, to detected the water leak on my resident at ***************************************************** for $395.They came leaded by Mr ************** and they said they found the leak location in the area of a closet next to the hall & the man bathroom. They proposed to fix the leak for $2776 plus the Quality club fee for $14.99.Monday Mar 4, 2024 they sent a team, leaded by ******************, out to dig the location in the closet and at noon the fixing team stopped. **************** left because he could not locate the leak.A couple hour later Mr. ****** came back and spent anther couple hours and stopped. Conversing with the company and told me they did find the second location but they were afraid to dig anymore because it might busted the water pipes so they stopped. They told me to contact another company named American Leak Detection for detecting the leak.I did not agree saying a contract is a contract and they must complete the contract.They planned to leave telling me the manager will contact me later.15 minutes later they returned telling me that their boss will come tomorrow, Mar 5, 2024 to complete the detecting himself.Today Mar 5, 2024 at 1:45PM No one came and I did not hear anything about them.While doing the detecting the leak with the air pressure on the water heater, they broke both of my toilets. At *************** said they did not do that, that he found the busted location but did not tell me. I was bagging the company to fix it up at least one toilet for me to use. Mr. ****** told med that both of toilets were working. We both checked but after that left the water gradually raised past the top and water from the tank overflowed to the floor. Mar 26, 2024 Horizon ****************************** came to search the leak inside and outside and did not find any leaks on my toilets.***************

  Customer response

  03/07/2024

  First day: Mar 1,  2024 Mar 1, 2024 Quality Heating, Cooling & Plumbing company came to detect the leak at my house I signed agreement for them to find the water leak at my resident for $395.  They said they found the leak and signed a new agreement to come next to fix the leak for $2766. 2nd day Mar 4, 2024  They came to dig the ground in the closet to fix the leak. No leak was found and they busted my toilet valves in the process to find the leak. They said some other team will come back the next day to solve the problem. 3rd day Mar 5, 2024  1. Mar 5, 2024 at 4:06PM I received a text from Quality Heating, Cooling & Plumbing(QHCP) that their plumbers ******* and ***** just departed for ***********. 20 minutes later I saw a QHCP truck parked in front of my house. They just parked there for 10, 15 minutes. 3. ***** turned on the water meter lock and water petered out at the meter lock and told me the leak is here I told him he must line up the holes exactly aligned in order to open/close without water petering outside. 4. I show ******* both of the bathrooms telling him their air from the compressor without locking water to the toilets causing the valves to busted. 5. They mounted a pressure gauge to the outlet to check the water pressure. The pressure keeps going down in both locations meaning there is water leak because all the faucets and toilets were locked inside the house.  6. They brought the compressor equipment to the house acting as they were ready to check for the  leak.  7. They came to me around 20 minutes later telling me they found the leak in the toilet of the bedroom. 8. The toilet valve  at Lowes' is $18.95 and my 30 minutes to install instead of paying them $3200 to find the leak and fix it. 9. They credit me for $395. Wanting $250 for fixing toilet, another bill of $395 for finding the leak for this trip. 10. It looks as if they wanted the to sell lemonade to me for  $395 and $250 . 11. I disputed the the payment of $395 to *****

  Business response

  03/08/2024

  ************, 
  Thank you for reaching out with your concern and desired result. I want to start off by apologizing that this situation has turned into an issue, and we fully intend to make things right. First of all, we are processing a refund of $395 for leak detection services. This is due to the fact that we were unsuccessful in finding the leak the water department told him he had.  
  Second, we fully intend to return to backfill the hole, and concrete patch the area. This is the area that was jackhammered on March 4th. This will not be a charge since we were unsuccessful in pinpoint the leak.  
  In regards to your desired settlement, we are not obligated to complete the service requested after an unsuccessful attempt. It was solely an estimation of cost of services, agreed upon by you to move forward with the work as an attempt to locate the leak. In the estimate paperwork you signed, it states THIS IS AN ESTIMATE, NOT A CONTRACT FOR SERVICES. As stated above, we are refunding the $395 since we were unsuccessful in that endeavor, as well as return to concrete patch the hole that we jackhammered and excavated.  
   
  In regards to your toilets, I would like the opportunity for us to return and repair the toilets to normal working order. My technicians told me that the toilet issues existed prior to Quality HCPE arriving on site, but I would love to fix those issues, free of charge, since we were unsuccessful in locating the original problem (slab leak) and fixing it.  
  We will be reaching out to schedule a visit to concrete patch the hole. If you agree to let us repair the toilet issues, we will take care of that on the same visit. 

  Customer response

  03/08/2024

  1.  I agree for Quality Heating Cooling & Plumbing for them to return to fill the hole either Monday Mar 11 or Tuesday Mar 12 after 1 PM. Please let me know early when they come so I can be at home.

  2.  My toilets weren't broken before they started their work as their employees claim.

  3. I fixed both with parts costing me only $90 and an 60 minutes so I don't need them to fix for free.  

  4.  Their team failed to detect the leak but it looked as if the compressed air through the water pipes did find the leak itself.

• Initial Complaint

  10/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Had Quality come out to unclog my main sewage and they attempted it and said my line was collapsed and it would cost me $5000 to fix my line. I was charge $500 for the cost of the service. I had Roto Rooter come out and they unclogged my line and said there was now problem with the line and fixed it. I wrote Quality twice asking if they would reimburse me some of the money since they did not solve my issue and charged me $500. They had not returned any of my messages.

  Business response

  01/10/2023

  Business Response /* (1000, 5, 2022/10/24) */ Contact Name and Title: Kelli ***** Contact Phone: XXX-XXX-XXXX Contact Email: *****@quality-hc.com A member of management has spoken to our customer. The customer is satisficed with conversation and result. Issue has been resolved. Consumer Response /* (2000, 7, 2022/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Manager was awesome and went above and beyond what I expected.

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