ComplaintsforMazzio's LLC
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Complaint Details
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Initial Complaint
11/08/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 11/6/2023 at 16:48 I placed an order for delivery from this location of Mazzios Italian Eatery. When I recieved the order one of the items was made completely wrong. I called their customer service and was told they would replace the item and get it delivered to me. At 18:45 I still hadn't recieved the replacement item. I called back and requested a refund since, at this point, it had been over 2 hours since the original order and I couldn't wait any longer. I was told by a very rude, condescending, customer service rep that I could keep waiting or get a store credit. I told them After this interaction store credit is no good to me because they have completely failed and I don't want to do business with them anymore and that I just needed my money back. I was told they will not under any circumstances provide a refund. I paid for a product that they could not get to me correctly and they refused to return my money. That feels a lot like a robbery. I've never, in my 40 years on earth, heard of a company that will not give you a refund after they are unable or unwilling to provide the products or services I paid for. This is completely unacceptable.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.