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ComplaintsforMarcum's Nursery
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Complaint Details
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Initial Complaint
07/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I scheduled a seasonal opening of my lawn sprinkler with Marcums ******************* This seasonal opening and closing is typically about $60-$70 per visit and always done by one person. This time approximately 6 men showed up at my house ( with shovels) and informed me that they were install crew. I explained that this was a regular seasonal opening and not an install. The lead crew member said he understood and that *** would be here soon. I told him I only know ***** who has always done this. He said that *** was covering for *****. Eventually *** showed up and directed all the men to do things to my sprinkler system. I specifically asked *** how much this was costing as it was very different from previous seasonal opening. He told me it wont be bad . *** left before the crew finished. I asked the lead crew member the cost and he said hed have to get with ***. I received a bill for $456.42. I would never have authorized this expense and would always seek estimates from other companies for a repair of almost $500. I felt like *** had sucker punched me. I called ******** and asked to speak with ***. He never returned my call. I told the woman in the ************** about my experience and said I was not paying until I talked with ***. Again he never called. I finally paid after receiving a second bill 90 days later and I am now filing a complaint. The sprinkler heads arent even functioning like I want them to function. I will never do any business with this company again
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.