ComplaintsforTown and Country Steel Buildings and Welding, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired a contractor to erect a building on our property. ************** was our contractor and he hired sub contractor for the concrete. ***** *** of *** Concrete *************) out of ******, ** came and prepared the ground for the concrete which was poured on 04/07/22. While he was pouring the concrete the concrete became unlevel in places and Mr. *** acknowledged there were humps and bumps in the concrete. He minimalized the issue and did not commit to coming to repair the issue. We then contacted **************, he came out on Saturday (04/09/22) to look at the issue and agreed the concrete was not level. While speaking to ************** ideas were discussed about liquid leveling or possibly grinding the bumps down. However, I contacted a respected concrete surveyor for which he stated the concrete liquid leveler or patching the concrete creates an issue and could cause issues later. It will depreciate quicker than a solid piece of concrete without any bumps/lumps. I decided to contact ************** on 04/11/22 and he was very upset and hostile. He was not interested in making the situation right instead he wanted to argue. Offered a refund for the concrete and continue building the shop, then would I be ok with leaving the concrete as is? I explained I was not trying to get anything for free just wanted the job done correctly. ************** contacted Mr. *** (concrete sub) which stated the electrical and the pipes that were run underneath the concrete was the issue. This was not discussed with us nor is the electrical the issue with the concrete. The concrete was $3,800.00 for which I was instructed to pay the sub contractor directly per **************. ************** then texted me stating "Give ***** *** a call for any further issues."
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.