Complaintsfor1st Bank

• Initial Complaint

  04/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  There was an suspected attempt to make a fraudulent deposit involving my bank account. A friend from another country wanted to deposit money into my account. I had voluntarily sent Christmas money for his children 2 years ago; however, let me state unequivocally that no deposits were received though there was some exchange of information with the bank which I was not totally privy to receiving. I have no knowledge of the details of the bogus transactions that never transpired. I asked to speak to the bank President who lectured me sternly. This was not necessary as I am an educated woman and at the time, a professional counselor. I held my tongue but even then felt the sting of ageism. At the time I was 73 yr. old. Since that time, I have had no problems with international business. But since I live in a very small town, I Internet shop frequently. Especially this last year when my 2 sisters died and I’m having to take care of my 50 yr old son who has 2 serious illnesses. Occasionally I see a withdrawal that looks suspicious so I call the bank to check. Isn’t that part of their responsibility? 2 weeks ago I received a notice that my debit card was being closed from my use due to multiple fraud checks on my account. I spoke to the President again who was rude, disrespectful and condescending. I am asking for the return of my debit card and a sincere apology for cornering an elderly unmarried woman and using very threatening tones. He said my calls about questionable with drawls, (maybe 3 or 4 in a years time) had cost the bank money, but he could not, or would not tell me the amount. I’m shamed to say I pleaded with him because of the trouble this would create for me. He was merciless and stern. I finally decided I must stand up for myself. I want my debit card back without conditions, plus a written apology. I cannot allow myself to be verbally abused and have my privileges withheld in this way. Thank you for your help.

  Business response

  04/28/2023

  Please refer to the attached.

  Business response

  05/11/2023

  refer to attachment

  Customer response

  05/12/2023

  I have reviewed the business’ response and accept this resolution. 

  The "SUBJECT" of this document should be:  I accept that there will not be an actual resolution to my complaint.  There was no movement towards resolution on the part of the business.  So I therefore accept a non-resolution 

  as final. In fairness to the business president, I have learned a great deal through this experience and am always grateful for new knowledge.

  I called the bank as he said stated on 5-11-2023 and reported a major hack on the website of the bank which could have been major but my son who is a computer expert minimized the problem so that I lost no money. I Thought the business might use this against me but as a responsible citizen, I wanted to report the anomaly to them.

  I have arranged to close my business them and go elsewhere.  I'm asking kindly for a smooth transition with no negative remarks from me or this local business president or his associates as I go elsewhere. I have many responsibilities and would appreciate it if there are no hard feelings and no roadblocks as I leave.

  Respectfully,

  ***** *******

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩